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Product Name | JAEHYUN ARTIST BIRTHDAY KEYRING |
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Price | $21.78 |
Reward Points | 0.10 P (0.50%) |
Product Summary | ※Expected to ship after March 10th ※This product is made to order. Cancellations and returns are not accepted after payment. |
[ARTIST BIRTHDAY KEYRING FAQ]
Q. I have been wearing my birthday keyring, but the color has changed.
A. The birthday keyring is a product that has been treated with metal plating and has even finished with transparent coating to minimize degeneration. However, the finishing of the product can be oxidized depending on salinity/humidity, which can cause discoloration depending on the worn environment. Please note <caution> specified within the product packaging- to clean it with a soft material and seal it with the dehumidifier inside the box to help reduce the degree of discoloration.
Q. The cubic location of the birthday keyring is strange.
A. All manufacturing process of each birthday keyring are all hand-made, so the placings of cubics can be slightly different. However, you can exchange or return the cube if it is completely deviated or if the cube position is severely out of position.- All other orders will be dispatched on the following day.
Additional shipping surcharges may apply for rural addresses.
- Shipment delays may occur due to internal warehouse issues.
- We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.
- For items with designated sales period, cancellation is available only during the said period.
Customs and Duties
- International shipments may be subject to customs duties and taxes, which are levied once
the shipment reaches the recipient’s country. Additional charges for customs clearance must be
fulfilled by the recipient.
- SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
Please contact your local customs office for more information.
Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
All charges that occur during the process are the customer’s responsibility.
[How to Submit a Request for Exchange/Return]
[Note Before Exchange/Return]
・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.
・Order Cancellation
- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.
- Please contact our CS center via cscenter_en@smtown.com in order to request for cancellation.
・Exchange∙Return Period
- Misdelivery, product defects: If the order is misdelivered or you have received a defective item, please submit a Private Inquiry to our Customer Service within 7 days from delivery for Exchange/Return requests.
[Items Eligible for Exchange/Return]
- Wrong, damaged, or defective item(s)
[Not Eligible for Exchange/Return]
- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- In the case of made-to-order products or albums with special offers/events for which it is informed on the detail page that exchange/refund is unavailable
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).
- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.
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