*판매 기간 : 9/14(목) 15:00 (KST) ~
*aespa Better Things MD끼리만 주문 가능합니다.
*11/1 ~ 11/10 이내 배송이 시작될 예정입니다.
*각 MD별 수량이 한정되어 있어 수량 소진 시 품절 될 수 있습니다.
*Sales Period: : 9/14 15:00 ~
*aespa Better Things MD can be purchased together in the same.
*This product will be dispatched from 11/1 to 11/10.
*All of the merch is limited in quantity and may run out without prior notice.
Item : POSTCARD + HOLOGRAM PHOTO CARD SET (Postcard 1pc, L Holder 1pc, Hologram Photo Card 1pc 1set) Material : PAPER, PP Size : L Holder 145X200, Postcard 127X178, Hologram Photo Card 55X85 (MM) Made in Korea Manufacture Date : 2023.10 Weight : 30g
[Notice] - Friction between items may cause scratches. - Due to the nature of the material, there may be minor scratches that occured during the manufacturing process. - For printing (e.g. Photo Card), there may be imprints, scratches of 5MM or less and it is not subject to exchange or return, except for portrait area.
[Additional Information] - This product is intended for people over the age of 14 and is not intended for children. - The color of the product may be slightly different from the actual color depending on the monitor specifications.
Shipping Method : Selected by customer
Shipping Area : Worldwide (EMS destinations excluding Japan, China, Macao, and Hong Kong)
Shipping Cost : International Shipping Fee
Shipping Time : 5 - 10 days
- All other orders will be dispatched on the following day.
Additional shipping surcharges may apply for rural addresses.
- Shipment delays may occur due to internal warehouse issues.
- We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.
- For items with designated sales period, cancellation is available only during the said period.
Customs and Duties
- International shipments may be subject to customs duties and taxes, which are levied once
the shipment reaches the recipient’s country. Additional charges for customs clearance must be
fulfilled by the recipient.
- SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
Please contact your local customs office for more information.
Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
All charges that occur during the process are the customer’s responsibility.
[Returns & Exchanges]
[How to Submit a Request for Exchange/Return]
- Send a picture of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to firstname.lastname@example.org within 7 days after receiving the item.
- If the size of your file is too large, submit a private inquiry via email at email@example.com.
1. Send a picture or video of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to firstname.lastname@example.org within 7 days after receiving the item.
2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
* Items returned without prior request and confirmation are not eligible for refund.
* Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
* Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at email@example.com)
[Note Before Exchange/Return]
・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.
- To request an exchange or refund for missing or defective products, video evidence of the package unboxing showing all inclusion is required.
Exchange and refund requests may be denied without the video.
- The unboxing video shall show all sides of the box before opening and contain the entire opening process.
- If you request an exchange for items shipped at random, the replacement product will also be selected at random.
- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return. - For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return. - Only defects that are visible in the absence of light reflection are eligible for exchange/refund. - PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.
- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.
- Please contact our CS center via firstname.lastname@example.org in order to request for cancellation.
- Misdelivery, product defects: If the order is misdelivered or you have received a defective item, please submit a Private Inquiry to our Customer Service within 7 days from delivery for Exchange/Return requests.
[Items Eligible for Exchange/Return]
- Wrong, damaged, or defective item(s)
[Not Eligible for Exchange/Return]
- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- In the case of made-to-order products or albums with special offers/events for which it is informed on the detail page that exchange/refund is unavailable
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).
- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.
Compensation for defective products is provided according to Fair Trade Commission standards.
SM BRAND MARKETING Co., Ltd.
KYUNGJIN HAN, HYUNJU JIN
06097 3rd to 4th floors (Samsung-dong) 413, Bongeunsa-ro, Gangnam-gu, Seoul
Business Registration No.
Personal Information Manager
CHUNG SUNGAH / email@example.com
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