🧡대면 사인회 이벤트 앨범 구매 시 미공개 포토카드 5종 랜덤 1종 증정
- 응모기간 : 11/20(월) 18:00 ~ 11/22(수) 17:59 (KST)
- 응모 기간 내에만 취소/환불이 가능합니다.
- 이 상품은 다른 상품과 함께 구매하실 수 없습니다.
- 자세한 내용은 이벤트 상세페이지에서 확인 부탁드립니다.
- 앨범과 특전은 12/7 ~ 12/15 이내에 배송 시작될 예정입니다.
- 신분증 및 여권에 표기되어 있는 한글이름(내국인) 또는 영문명(외국인)으로 응모해 주시기 바랍니다.
- 수령자명과 주문자명 정보 불일치 시 추첨 대상에서 제외됩니다.
- 기재하신 개인정보(성함, 연락처, 생년월일 등)가 올바르게 작성되었는지 확인 부탁드리며, 해당 기재 내용에 대한 책임은 본인에게 있습니다.
🧡Purchase The face-to-face signing event album to receive 1 unreleased photo card.(1 randomly out of 5 types.)
- Entry Period: 11/20 18:00 ~ 11/22 17:59 (KST)
🧡Notice on Purchasing
- Cancellations are only accepted during the sales period.
- This product cannot be purchased along with other items.
- For more information, please check the event details page.
🧡Notice on shipping
- Albums and free gifts will be dispatched from 12/7 to 12/15.
- Please enter using the Korean name (for Koreans) or English name (for non-Koreans) displayed on your ID or passport.
- Purchasers whose name does not match the order recipient’s name will be excluded from the draw.
- Please ensure the personal information you have offered (name, contact number, and birth date) is correct. Responsibility for the given information lies with you.
- Products : Red Velvet The 3rd Album [Chill Kill] (Photo Book Ver.) - Media: CD - Record labels: Kakao Entertainment - Release Country: Korea - Label: SM ENTERTAINMENT - Release date: November 2023
<Track List> *To be updated later
<Details> - Cover: 1 random out of 2 - Booklet: 72p (image varies by version) - CD-R: 1 type (same image for each version) - Sticker: Insert 1 type (image is the same for each version) - Postcard: Insert a random 1 out of 5 (image varies by version) - Grounding poster: Insert random 1 of 2 (image varies by version) - Photocard: Insert 1 random out of 5 (image varies by version)
[Product notes] - Due to the nature of the product, there may be minor scratches and scuffs, which are not defects. - For prints and printouts (photocards), dents, scratches, and indentations of 5MM or less are not eligible for exchange or return, except for portraits.
[Additional guidance] - This product is intended for use by persons 14 years of age or older and is not intended for children. - This product may be eligible for exchange or compensation in accordance with the Consumer Dispute Resolution Standards published by the Korea Fair Trade Commission.
Shipping Method : Selected by customer
Shipping Area : Worldwide (destinations excluding Japan, China, Macao)
Shipping Cost : International Shipping Fee
Shipping Time : 5 - 10 days
- All other orders will be dispatched on the following day.
Additional shipping surcharges may apply for rural addresses.
- Shipment delays may occur due to internal warehouse issues.
- We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.
- For items with designated sales period, cancellation is available only during the said period.
Customs and Duties
- International shipments may be subject to customs duties and taxes, which are levied once
the shipment reaches the recipient’s country. Additional charges for customs clearance must be
fulfilled by the recipient.
- SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
Please contact your local customs office for more information.
Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
All charges that occur during the process are the customer’s responsibility.
[Returns & Exchanges]
[How to Submit a Request for Exchange/Return]
- Send a picture of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to firstname.lastname@example.org within 7 days after receiving the item.
- If the size of your file is too large, submit a private inquiry via email at email@example.com.
1. Send a picture or video of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to firstname.lastname@example.org within 7 days after receiving the item.
2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package. ・
Items returned without prior request and confirmation are not eligible for refund. ・
Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees. ・
Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at email@example.com)
[Note Before Exchange/Return]
・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.
- To request an exchange or refund for missing or defective products, video evidence of the package unboxing showing all inclusion is required.
Exchange and refund requests may be denied without the video.
- The unboxing video shall show all sides of the box before opening and contain the entire opening process.
- If you request an exchange for items shipped at random, the replacement product will also be selected at random.
- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return. - For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return. - Only defects that are visible in the absence of light reflection are eligible for exchange/refund. - PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.
- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.
- Please contact our CS center via firstname.lastname@example.org in order to request for cancellation.
- Misdelivery, product defects: If the order is misdelivered or you have received a defective item, please submit a Private Inquiry to our Customer Service within 7 days from delivery for Exchange/Return requests.
[Items Eligible for Exchange/Return]
- Wrong, damaged, or defective item(s)
[Not Eligible for Exchange/Return]
- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- In the case of made-to-order products or albums with special offers/events for which it is informed on the detail page that exchange/refund is unavailable
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).
- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.
Compensation for defective products is provided according to Fair Trade Commission standards.
SM BRAND MARKETING Co., Ltd.
06097 3rd to 4th floors (Samsung-dong) 413, Bongeunsa-ro, Gangnam-gu, Seoul
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Personal Information Manager
CHUNG SUNGAH / email@example.com
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