Beyond LIVE SMTOWN WONDERLAND 2022 RED CARPET LIVE Live Streaming

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Product Name Beyond LIVE SMTOWN WONDERLAND 2022 RED CARPET LIVE Live Streaming
Reward Points 0 P (0.50%)
Product Summary *Sales Period : 11/7 15:00 ~ 11/9 23:59 (KST)
*Cancellations are only accepted during the sales period.
*This product will be dispatched from 12/27 to 1/6.
  • MembershipPINK SILVER Basic Points +0.2%
  • Reward PointsPINK GOLD Basic Points +0.5%
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EVENT

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HALLOWEEN_BL_ticket



* For iOS/Android users, please register your Redeem Code on PC or mobile web brouser.
*Re-Streaming is not available for this product.
[Product Details] Every PINK BLOOD has been waiting for SMTOWN WONDERLAND!
What looks will SM artists be rocking this HALLOWEEN?

Hearts are racing! We’ve all been waiting for HALLOWEEN DAY with SM ARTISTS!
HALLOWEEN Special EVENT prepared for PINK BLOOD!

Don’t hesitate if you are an SM ARTIST OFFICIAL FANCLUB – ACE member.
Come hang out at “SMTOWN WONDERLAND 2022” RED CARPET!


The on-site graphic photo wall at “SMTOWN WONDERLAND 2022,” which is being held on
October 30, 2022 (KST), will only be shown to SM ARTIST OFFICIAL FANCLUB – ACE
members through the live stream on the global platform Beyond LIVE.

[Event Information]
- Event Name: Beyond LIVE – “SMTOWN WONDERLAND 2022” RED CARPET LIVE
- Date & Time: October 30, 2022 (Sun) at 6:30PM (KST)

- Eligible Viewers of Live Streaming: SM ARTIST OFFICIAL FANCLUB – ACE
members
-> OFFICIAL FANCLUB – ACE members of KANGTA / BoA / TVXQ! / SUPER JUNIOR /
Girls' Generation / SHINee / EXO / Red Velvet / NCT 127 / NCT DREAM / WayV / aespa

- Live Streaming Channel: Beyond LIVE
- Sales (Issuance) Period of Live Streaming Redeem Code: October 26, 2022 (Wed) at 3:00PM (KST) to October 30, 2022 (Sun) at 6:00PM (KST)
- How to Watch the Live Streaming
① Sign in on SMTOWN &STORE, go to “Beyond LIVE SMTOWN WONDERLAND 2022 RED CARPET LIVE Live Streaming,” then click ‘Buy Now’ or ‘Add to Cart.’ Next, verify your purchased ACE fan club membership to receive your free Live Streaming Redeem Code.
② The Redeem Code can be confirmed by clicking the order number on “SMTOWN &STORE > My Page > Order History.”
③ Access Beyond LIVE on a PC or mobile web browser (https://beyondlive.com), click “SMTOWN WONDERLAND 2022” RED CARPET LIVE, click the “Verify Ticket Code” button, then enter your Redeem Code. Redeem Code registration is complete when a message reading “Ticket Code Verification Complete” pops up.
④ On the date of the live stream, access Beyond LIVE via the app or a web browser. Click the “Enter the Venue” button on “SMTOWN WONDERLAND 2022” RED CARPET LIVE to view the live stream.

※ Before SMTOWN WONDERLAND 2022 RED CARPET LIVE begins, SM ARTISTS will be broadcasted taking photos along the PHOTO WALL before entering the event. This live stream does not include a broadcast of the event once artists have entered the venue, separate interviews with the artists, or multi-language subtitles.

-------------------------------------

※ The viewing of SMTOWN WONDERLAND 2022 RED CARPET LIVE is available only to SM ARTIST OFFICIAL FANCLUB ACE members. If you become an official ACE fan club member by the deadline listed below, you can receive a free Redeem Code for SMTOWN WONDERLAND 2022 RED CARPET LIVE.

For a smooth process for purchasing Live Streaming Redeem Codes, please become an official ACE fan club member and register your code before October 30, 2022 (Sun) at 5:30PM (KST).

Go to SMTOWN &STORE and purchase the ACE membership code for the official fan club of your desired SM ARTIST. Sign in on the KWANGYA CLUB APP, then click ACE Upgrade on the top right side of the SM ARTIST official fan club community. Enter the ACE membership code to become an ACE member.

▶ Link to Purchase ACE Membership Code for SM ARTIST Official Fan Club : SMTOWN &STORE 
▶ MUSIC NATION SMTOWN URL: www.smtown.com


Once completing the registration process, new ACE members of SM ARTIST Official Fan Club
can immediately receive a Live Streaming Redeem Code on SMTOWN &STORE.
Complete the steps above to become a member, then follow the instructions below
to watch SMTOWN WONDERLAND 2022 RED CARPET LIVE.

-------------------------------------


[Cautions for Preparing the Live Stream]

1) Redeem Codes for SMTOWN WONDERLAND 2022 RED CARPET LIVE are available for purchase (issuance) only on SMTOWN &STORE. One free Redeem Code is provided for each ACE member of SM ARTIST Official Fan Club.

One Live Streaming Redeem Code is issued per SMTOWN &STORE username, regardless of the fan club and the number of fan clubs to which one belongs. Live Streaming Redeem Codes cannot be gifted to a friend on SMTOWN &STORE.

2) SMTOWN WONDERLAND 2022 RED CARPET LIVE will start at 6:15 PM (KST) on October 30 (Sun) and run until 7:30 PM (KST).
Please make sure to register your Redeem Code on Beyond LIVE before the live stream starts for a smooth viewing process.

3) In order to access the live stream, the purchased (issued) Redeem Code for SMTOWN WONDERLAND 2022 RED CARPET LIVE must be registered on the Beyond LIVE website. Please note that once the Redeem Code is registered, cancellation and repurchase requests are not accepted.
For more information on checking and registering Redeem Codes, please check [Cautions for Redeem Code Registration].

4) The broadcasting time for SMTOWN WONDERLAND 2022 RED CARPET LIVE is subject to change. Access to the live stream will not be possible for customers who register their Redeem Codes right before the broadcast ends or once the broadcast has ended.

5) As this special live stream viewing service is being provided free of charge only for the ACE members of SM ARTIST Official Fan Club, illegal transferring or scalping of Redeem Codes is strictly prohibited.
Additionally, access to the live stream is not available to those who are not official ACE fan club members. Tickets are not sold officially.

6) Once you receive your Redeem Code, do not share it online or on social media as this may lead to illegal piracy. Take caution as disadvantages that occur from illegal obtainment of Redeem Codes are solely the buyer’s responsibility.


[Cautions for Redeem Code Registration]

1) You must check the purchased (issued) Redeem Code, then register it on the Beyond LIVE website in order to access the live stream.

2) Purchase (receive) your Live Streaming Redeem Code, then click the order number on “SMTOWN &STORE > My Page > Order History” to view your Redeem Code right away. If the Redeem Code is not issued one hour after purchase, please submit a private inquiry.

A full screenshot of the error is required for requesting a refund due to a Redeem Code error.

3) You are required to register your issued Redeem Code on the product page of the Beyond LIVE website (web browser) as specified below via “Verify Ticket Code” at least 1 hour before “SMTOWN WONDERLAND 2022” RED CARPET LIVE in order to access the live stream. Please make sure to register your code in advance.

For registering Live Streaming Redeem Code for Beyond LIVE - SMTOWN WONDERLAND 2022 RED CARPET LIVE, please sign up on Beyond LIVE (https://beyondlive.com) in advance. Redeem Codes cannot be registered on the Beyond LIVE APP. Please register your Redeem Code via Beyond LIVE on a PC or mobile web browser.

4) Access Beyond LIVE on a PC or mobile web browser (https://beyondlive.com), click “SMTOWN WONDERLAND 2022” RED CARPET LIVE, click the “Verify Ticket Code
” button, then enter your Redeem Code. Redeem Code registration is complete when a message reading “Ticket Code Verification Complete” pops up. On the date of the broadcast, click the “Enter the Venue” button to access the live stream.

5) < Cautions >
- Only 1 Redeem Code can be registered per Beyond LIVE account. Viewing of the live stream is permitted on up to 2 devices per account. Please note that a different web browser is considered a new device when accessing from a PC.

- When registering the Redeem Code on your account for the first time, you can sign in to the same account and access the live stream on a different device.

- Redeem Codes are a combination of 8 uppercase letters or numbers. If you enter the code incorrectly 5 times, you will need to wait 24 hours to reenter your code. Please make sure that all letters are capitalized.

- Redeem Codes can be copied and pasted. Please make sure there are no spaces when you paste your Redeem Code for registration.

- If you close your Beyond LIVE account, registered Redeem Codes will not be reissued. Once registered, Redeem Codes cannot be transferred to another account, withdrawn, or deleted. Please note that we will not be able to offer assistance even if any of the actions mentioned above are done by mistake.

- If you have any questions regarding Redeem Code registration, check out the FAQ page via https://beyondlive.com/faq. For inquiries related to purchase (issuance) of Redeem Codes, contact SMTOWN &STORE at cscenter_en@smtown.com or leave a private inquiry.


- In relation to the Personal Information Protection Act, the following information of the purchaser will be provided to third parties to forward the Redeem Code for Beyond LIVE Live Streaming.
- Personal information recipients: SM Brand Marketing Co., Ltd., SM Entertainment Co., Ltd., Beyond Live Co., Ltd.
- Particulars of personal information to be provided: Name, email address, and contact information
- Period of retention and use of personal information: 90 days after product purchase



Benefits offered to only SM ARTIST OFFICIAL FANCLUB – ACE!
Join us on site at “SMTOWN WONDERLAND 2022” RED CARPET LIVE.

Thank you.
[Shipping]
  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Cost : International Shipping Fee
  • Shipping Time : 3 - 7 days
  • - All other orders will be dispatched on the following day.

    Additional shipping surcharges may apply for rural addresses.

    - Shipment delays may occur due to internal warehouse issues.
    - We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.

    - For items with designated sales period, cancellation is available only during the said period.


    Customs and Duties

    - International shipments may be subject to customs duties and taxes, which are levied once
    the shipment reaches the recipient’s country. Additional charges for customs clearance must be
    fulfilled by the recipient.

    - SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
    Please contact your local customs office for more information.

    Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
    All charges that occur during the process are the customer’s responsibility.

[Returns & Exchanges]

[How to Submit a Request for Exchange/Return]


- Send a picture of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item. - If the size of your file is too large, submit a private inquiry via email at cscenter_en@smtown.com.


1. Send a picture or video of the whole or part of the defective item with the order number, product barcode,
and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item.

2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
Items returned without prior request and confirmation are not eligible for refund.
Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at cscenter_en@smtown.com)



[Note Before Exchange/Return]

・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.

- To request an exchange or refund for missing or defective products, video evidence of the package unboxing showing all inclusion is required. Exchange and refund requests may be denied without the video.
- The unboxing video shall show all sides of the box before opening and contain the entire opening process.
- If you request an exchange for items shipped at random, the replacement product will also be selected at random.
- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return.
- For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return.
- Only defects that are visible in the absence of light reflection are eligible for exchange/refund.
- PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.


・Order Cancellation

- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.

- Please contact our CS center via cscenter_en@smtown.com in order to request for cancellation.


・Exchange∙Return Period

- Misdelivery, product defects: If the order is misdelivered or you have received a defective item, please submit a Private Inquiry to our Customer Service within 7 days from delivery for Exchange/Return requests.


[Items Eligible for Exchange/Return]

- Wrong, damaged, or defective item(s)


[Not Eligible for Exchange/Return]

- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- In the case of made-to-order products or albums with special offers/events for which it is informed on the detail page that exchange/refund is unavailable
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).

- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.



[Product Inquiry] Compensation for defective products is provided according to Fair Trade Commission standards.



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