Beyond LIVE - TAEMIN : N.G.D.A [SHINee WORLD ACE ONLY] Live Streaming

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Basic Information
Product Name Beyond LIVE - TAEMIN : N.G.D.A [SHINee WORLD ACE ONLY] Live Streaming
Price $48.51
Reward Points 0.24 P (0.50%)
Product Summary *Sales Period : 4/20(Tue) 15:00~4/29(Thu) 23:59
*Cancellations are only accepted during the sales period.
  • MembershipPINK SILVER Basic Points +0.2%
  • Reward PointsPINK GOLD Basic Points +0.5%
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Name Quantity Price
Beyond LIVE - TAEMIN : N.G.D.A [SHINee WORLD ACE ONLY] Live Streaming up down 48.51 (  0.24)
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EVENT

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event
[Product Details]
[Concert Details]
- Concert Name: Beyond LIVE – TAEMIN : N.G.D.A (Never Gonna Dance Again)
- Date: Sunday, May 2, 2021 15:00 (KST)
- On NAVER V LIVE (Beyond LIVE)
- Voucher Sales Period: April 20, 2021 (Tue) 15:00 KST to April 29, 2021 (Thu) 23:59 KST
- Redeem Code Confirmation: Purchase your Live Streaming voucher and go to SMTOWN &STORE > My Account > Order History to view your Redeem Code right away.
   Live Streaming Voucher Price: Standard Price $48.51 (VAT Included)
: ACE Price (Fan Club) $38.61 (VAT Included)
: ONLY SHINee OFFICIAL FANCLUB SHINee WORLD-ACE
* The SHINee WORLD-ACE fan club member price for Live Streaming vouchers is offered for official fan club members only at SMTOWN &STORE.
* This product does not support multiple camera angle options for each artist.
* Replay and downloads are not available for this product. Re-Streaming will 
 be offered according to the schedule below. 
* What is Re-Streaming?
A streaming service that replays the live streamed Beyond LIVE video.

* Re-Streaming Schedule
1st Streaming : May 16, 2021 (Sun) 11AM KST NAVER V LIVE (Beyond LIVE)
2nd Streaming : May 17, 2021 (Mon) 08PM KST NAVER V LIVE (Beyond LIVE)
- Multi-language subtitles are not provided for Re-Streaming.
- The Re-Streaming schedules above are subject to change.
- Multiple camera angle options are not supported for Re-Streaming.
- Check the ‘Beyond LIVE – TAEMIN: N.G.D.A’ table of contents to view the Re-Streaming.
- VOD packages are to be sold separately. Additional information will be provided in the near future.

[Cautions for Booking]
1)This concert is for ages 7 and up. Multiple Live Streaming voucher purchases are permitted. However, discounted vouchers for registered members of SHINee WORLD-ACE are limited to 1 per person.
  Furthermore, please note that only 1 Redeem Code can be registered per V LIVE account.

2) Orders and cancellations for Live Streaming vouchers are accepted until April 29, 2021 (Thu) 23:59 KST.

3) Concert vouchers can be purchased at SMTOWN &STORE, V LIVE, and official Japanese ticket sites; no other sales channels are available.
Illegal transferring or scalping of Redeem Codes is prohibited. Disadvantages that occur from illegal obtainment are solely the buyer’s responsibility.

4) Discount benefits for members of SHINee OFFICIAL FANCLUB – SHINee WORLD-ACE are applicable on the SMTOWN &STORE website only.
Please note that fan club member discounts for SHINee WORLD-ACE members are not offered for vouchers sold on V LIVE or official Japanese ticket sites.

5) Once you receive your Redeem Code, do not share it online or on social media as this may lead to illegal piracy.

6) Purchase your Live Streaming voucher and go to SMTOWN &STORE > My Account > Order History to view your Redeem Code right away.
Once you confirm your Redeem Code, make sure to register it on NAVER V LIVE+ > Beyond LIVE in order to gain access to the livestream.

7) Cancellations and refunds are offered in accordance with SMTOWN &STORE policies. For more information, please visit the SMTOWN &STORE website.
Cancellation and refund requests are not accepted past the provided deadline or for Redeem Codes that are already registered.


[Cautions for SHINee WORLD-ACE Members]
1) Fan club discount vouchers for ‘Beyond LIVE - TAEMIN : N.G.D.A’ are offered for all registered members of SHINee WORLD-ACE including members whose SHINee WORLD-ACE membership has been auto-extended while the vouchers are sold.

2) ‘SHINee WORLD-ACE’ members can sign in with their SMTOWN &STORE ID and purchase the [ACE Member-Only Voucher] after additional verification.

[Cautions for Redeem Code Registration]
1) Live Streaming vouchers sold on SMTOWN &STORE provide a Redeem Code that allows you to access the concert livestream. You must register the purchased Redeem Code on NAVER V LIVE+ > Beyond LIVE in order to access the livestream as well as the Repeat Streaming service provided afterward.

2) Purchase your Live Streaming voucher and go to SMTOWN &STORE > My Account > Order History to view your Redeem Code right away.
You are required to register your issued Redeem Code at V LIVE+ Beyond LIVE at least 1 hour before the ‘Beyond LIVE – TAEMIN : N.G.D.A’ live stream in order to access the concert. Please make sure to register your code in advance.

 Redeem Code Registration Page: https://www.vlive.tv/product/ds00u00u00000413
 Live Streaming Page (After Registration): https://www.vlive.tv/video/244870

3) How to Register Redeem Code
V LIVE App: Tap the [Enter Code Number GO] button on the event page under the VLIVE+ tab > Enter Redeem Code
PC Version: Click the [Enter Code] button on the website (https://www.vlive.tv/vstore) Enter Redeem Code

4) Cautions
- If you purchase 2 or more Live Streaming + merch bundles, you can send each voucher to a friend (only if your merch deliveries are destined for the same address.)
- Once the Redeem Code is activated, cancellations, exchanges, and refunds are not accepted for change of mind, misplaced orders, or other promotions for the same item.
- Please make sure the email address entered is accurate when you send the Live Streaming voucher to a friend; requests for resending, exchange, and cancellation due to erroneous address will be denied.
- In relation to the Personal Information Protection Act, the following information of the purchaser and gift recipient will be provided to third parties to forward the voucher.
- Personal information recipients: SM Brand Marketing Co., Ltd., SM Entertainment Co., Ltd., Naver Corp., Beyond Live Co., Ltd.
- Particulars of personal information to be provided: Name, email address, contact number
- Period of retention and use of personal information: 90 days after bundle deal purchase
To register your Redeem Code for ‘Beyond LIVE – TAEMIN : N.G.D.A’ Live Streaming, please create a V LIVE account in advance.
- Only 1 Redeem Code can be registered per V LIVE account.
Live streaming is allowed on up to 2 devices per account.
Please note that a different web browser is considered a new device when streaming on PC.
- To stream via V LIVE app, make sure the app is updated to the latest version before registering your Redeem Code.
If you are unable to register your code on the app,
register it on PC at V LIVE > Store (https://www.vlive.tv/vstore)
- If you register the Redeem Code on your account the first time,
you can sign in to the same account, view your order history, and access the live stream on a different device.
*Where to view Order History: V LIVE App > My Page > Purchases > V LIVE+
: Check to make sure that your Redeem Code is properly registered.
- Redeem Codes are a combination of 8 uppercase letters or numbers. If you enter the incorrect code 5 times, you will need to wait 24 hours to reenter your code. Please make sure that letters are all capitalized.
- Redeem Codes can be copied and pasted. Make sure there are no spaces when you paste your Redeem Code for registration.
- If you close your V LIVE account, registered Redeem Codes will not be reissued or refunded. Once registered, Redeem Codes cannot be transferred to another account, withdrawn, or deleted. Please note that we will not be able to offer assistance even if any of the actions mentioned above are done by mistake.
- If you have any questions regarding Redeem Code registration, check out the FAQ page in the links below.
For desktop: https://help.naver.com/support/contents/contents.help?serviceNo=12240&categoryNo=23328
For mobile: https://m.help.naver.com/support/contents/contentsView.help?contentsNo=11899&lang=ko
- You can submit any other inquiries related to V LIVE via the link below.
https://m.help.naver.com/support/contents/faqContentsView.help?contentsNo=11531&lang=ko

For inquiries related to purchasing Live Streaming or Redeem Codes, contact SMTOWN &STORE at cscenter_en@smtown.com or leave a private inquiry.

Your interest and support for the upcoming ‘Beyond LIVE – TAEMIN : N.G.D.A’ live stream on May 2, 3PM KST is much appreciated. We hope you enjoy the concert.


Thank you.
[Shipping]
  • Shipping Method : Parcel Service
  • Shipping Area : Worldwide (EMS destinations excluding Japan, China, Macao, and Hong Kong)
  • Shipping Cost : Free
  • Shipping Time : 5 - 10 days
  • - All other orders will be dispatched on the following day.

    Additional shipping surcharges may apply for rural addresses.

    - Shipment delays may occur due to internal warehouse issues.
    - We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.

    - For items with designated sales period, cancellation is available only during the said period.


    Customs and Duties

    - International shipments may be subject to customs duties and taxes, which are levied once
    the shipment reaches the recipient’s country. Additional charges for customs clearance must be
    fulfilled by the recipient.

    - SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
    Please contact your local customs office for more information.

    Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
    All charges that occur during the process are the customer’s responsibility.

[Returns & Exchanges]

[Note Before Exchange/Return]

・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.

- To request an exchange or refund for missing/defective items, video evidence of the package unboxing is required. Exchange and refund requests may be denied without the video.
- If you request an exchange for items shipped at random, the replacement product will also be selected at random.

・Order Cancellation

- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.

- Please contact our CS center via cscenter_en@smtown.com in order to request for cancellation.

・Exchanges and Returns

1. Change of Mind
We unfortunately do not accept exchanges and returns due to change of mind.

2. Wrong, Damaged, or Defective Items
If you received a wrong, damaged, or defective item, attach photo evidence (photos of the
whole item as well as damaged part) and submit a Private Inquiry or email us at
cscenter_en@smtown.comwithin 7 days of delivery.


[Items Eligible for Exchange/Return]

- Wrong, damaged, or defective item(s)


[Not Eligible for Exchange/Return]

- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- Made-to-order items, promotional items, and music albums for which a No Return/Exchange
policy is stated on the product page
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).

- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.


[How to Return Items]

If you wish to return/exchange your item, please submit a Private Inquiry or email us at
cscenter_en@smtown.com first. You can refer to the return process below.


1. Within 7 days of delivery, attach photo evidence of your defective product
(containing both the whole item as well as damaged part) and include your order number,
product number of wrong/defective item, and reasons for return in your
Private Inquiry or email to cscenter_en@smtown.com

2. We will contact you once we process your return request.

3. Please include your order number, name, and ID on a slip of paper in your return package.

* Items returned without prior request and confirmation are not eligible for refund.
* Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
* Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.

・Exchange/Return Shipping Fees

- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at cscenter_en@smtown.com)

[Product Inquiry] Compensation for defective products is provided according to Fair Trade Commission standards.

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