CHENLE ARTIST BIRTHDAY NECKLACE

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$ 16.27 16.27
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Basic Information
Product Name CHENLE ARTIST BIRTHDAY NECKLACE
Price $16.27
Reward Points 0.08 P (0.50%)
Product Summary ※Expected to ship after December 16 / This product is made after order is submitted. Cancellations/exchanges/refunds are not accepted after payment. Please note before purchase.
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CHENLE ARTIST BIRTHDAY NECKLACE up down 16.27 (  0.08)
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EVENT

공통정보




ARTIST BIRTHDAY NECKLACE는 11월 탄생석인 토파즈 컬러 크리스탈 스톤으로 포인트를 준 제품입니다.

[ARTIST BIRTHDAY NECKLACE FAQ]

Q. The bracelet have been disconnected after delivery.

A. Birthday bracelet is made by O-ring decorations- which means the bracelets are connected chains with O-rings. All O-rings have a gap which can be opened depending on degrees of force put on the product. This part can be repaired with direct inquiry to customers service, and it can also be repaired at your ease with a simple tightening gear, such as pliers, at your homes.

But please note that excessive pull or pressure may damage your product



Q. I have been wearing my birthday bracelet, but the color has changed.

A. The birthday bracelet is a product that has been treated with metal plating and has even finished with transparent coating to minimize degeneration. However, the finishing of the product can be oxidized depending on salinity/humidity, which can cause discoloration depending on the worn environment. Please note <caution> specified within the product packaging- to clean it with a soft material and seal it with the dehumidifier inside the box to help reduce the degree of discoloration.



Q. The cubic location of the birthday bracelet is strange.

A. All manufacturing process of each birthday bracelets are all hand-made, so the placings of cubics can be slightly different. However, you can exchange or return the cube if it is completely deviated or if the cube position is severely out of position.
[Product Details] - Product: Necklace
- Material: Metal + Rhodium Plating (3 mils), Stone
     Metal + Gold Plating (3 mils), Stone
- Stone: Crystal, approx. 2 mm
- Size (cm): 15 x 10
- Chain Size (cm): 45 + 5
- Distributor: SM BRAND MARKETING
- Country of Manufacture: South Korea
- Manufacture Date: Nov. 2020

[Cautions]
* Exchanges/returns for jewelry are not accepted for change of mind.
* Although treated with an anti-allergy finish, this product may cause an allergic reaction in sensitive individuals.
* Exchanges are accepted for defective products (distorted shape, discoloration, missing rhinestones, etc.) ONLY when confirmed immediately after delivery.
* Returns and exchanges are not accepted for items lost, damaged, broken, or contaminated after delivery (showing traces of use, damaged packaging, etc.).
* For defective or wrong items, please contact our customer service first to request an exchange/refund, then follow the instructions accordingly to process your return.
* Due to the material nature, this product may become discolored or damaged from exposure to sweat, water, sprays, and perfumes. Wipe with a soft cloth after use and store in a case or soft pouch.
* Keep away from hard objects to prevent scratches and damage. Excessive pressure or force may cause shape distortion. Store with caution.
* Color differences due to monitor resolution settings are not grounds for exchange or return.
* Size may slightly vary depending on measurement method. This is not grounds for exchange or return.
* Exchanges are not accepted for damages due to customer mishandling.

[Notice]
* This product is not suitable for children under the age of 14. Do not use for other than intended purpose.
* Compensation for defective products is provided according to Fair Trade Commission standards.
* Exchanges and returns are not accepted. Please place your order carefully.
[Shipping]
  • Shipping Method : EMS
  • Shipping Area : Worldwide (EMS destinations excluding Japan, China, Macao, and Hong Kong)
  • Shipping Cost : International Shipping Fee
  • Shipping Time : 5 - 10 days
  • - All other orders will be dispatched on the following day.

    Additional shipping surcharges may apply for rural addresses.

    - Shipment delays may occur due to internal warehouse issues.
    - We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.

    - For items with designated sales period, cancellation is available only during the said period.


    Customs and Duties

    - International shipments may be subject to customs duties and taxes, which are levied once
    the shipment reaches the recipient’s country. Additional charges for customs clearance must be
    fulfilled by the recipient.

    - SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
    Please contact your local customs office for more information.

    Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
    All charges that occur during the process are the customer’s responsibility.

[Returns & Exchanges]

[Note Before Exchange/Return]

・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.

・Order Cancellation

- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.

- Please contact our CS center via cscenter_en@smtown.com in order to request for cancellation.

・Exchanges and Returns

1. Change of Mind
We unfortunately do not accept exchanges and returns due to change of mind.

2. Wrong, Damaged, or Defective Items
If you received a wrong, damaged, or defective item, attach photo evidence (photos of the
whole item as well as damaged part) and submit a Private Inquiry or email us at
cscenter_en@smtown.comwithin 7 days of delivery.


[Items Eligible for Exchange/Return]

- Wrong, damaged, or defective item(s)


[Not Eligible for Exchange/Return]

- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- Made-to-order items, promotional items, and music albums for which a No Return/Exchange
policy is stated on the product page
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).

- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.


[How to Return Items]

If you wish to return/exchange your item, please submit a Private Inquiry or email us at
cscenter_en@smtown.com first. You can refer to the return process below.


1. Within 7 days of delivery, attach photo evidence of your defective product
(containing both the whole item as well as damaged part) and include your order number,
product number of wrong/defective item, and reasons for return in your
Private Inquiry or email to cscenter_en@smtown.com

2. We will contact you once we process your return request.

3. Please include your order number, name, and ID on a slip of paper in your return package.

* Items returned without prior request and confirmation are not eligible for refund.
* Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
* Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.

・Exchange/Return Shipping Fees

- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at cscenter_en@smtown.com)

[Product Inquiry] Compensation for defective products is provided according to Fair Trade Commission standards.

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