[Membership Notice] PRODUCT NAME: EXO-L-ACE Membership SUBSCRIPTION PERIOD: ON-GOING MEMBERSHIP ACTIVE PERIOD: One year from the date that the purchased ACE Membership Code is registered on KWANGYA CLUB
[ACE Member Benefits] 01. EXO-L Mobile Membership Card - Different mobile membership card designs for ACE/BASIC members. 02. Admission to View Contents on EXO-L Community for ACE members - Various contents including photos, audios, and videos of EXO. 03. Merch deals only open to SMTOWN &STORE EXO-L-ACE members - SM ARTIST official fan club categories for ACE members will be open soon. 04. A discount coupon worth $8 applicable for those who purchase SM ARTIST products on SMTOWN &STORE - Issued within 1 hour after purchasing the ACE membership 05. Pre-order benefits for EXO concerts held in South Korea in the future - Information on how to pre-order will be provided in the future. 06. Pre-order benefits for the paid fan meeting, birthday party, and other events of EXO. - Information on how to participate will vary depending on the event details. 07. Priority participation opportunities for EXO broadcast schedule - Limited to the schedule open to fan clubs. 08. Opportunities to participate in SM C&C’s EXO-L Tour when EXO is performing overseas - All expenses shall be paid by the participants. 09. Other online/offline events - Notified via EXO-L community in advance.
※ EXO-L-ACE membership benefits are provided based on the artist's schedule in South Korea (broadcasts, performances, and events). ※ The above benefits that are provided on a first-come, first-served or random basis are deemed provided even if the beneficiary does not participate in the event regardless of the country of residence. Hence, the benefits provided to the members may vary from the above list.
[Registration Procedure] Step 01. Purchase the ACE membership code on SMTOWN &STORE, then confirm your code at Order History on MY PAGE. Step 02. Sign in on the KWANGYA CLUB APP, then register the ACE Membership Code that was purchased at SMTOWN &STORE. KWANGYA CLUB can be used via your SMTOWN account.
[Common Information on All SMTOWN ARTIST OFFICIAL FAN CLUBS] - Members can join the official fan club of each artist in KWANGYA CLUB. Purchase the separate ACE Membership Codes for each fan club through SMTOWN &STORE, then complete your sign-up for ACE membership, you must purchase an ACE Membership Code separately, then register it on the KWANGYA CLUB app. - You must sign up to KWANGYA CLUB with your real name in order to participate in fan club activities. If you are under the age of 14, you must receive consent from your legal representative (guardian) to sign up. - The member’s ID will be checked for receiving fan club benefits. In order to receive benefits, the name on the ID must match the name on the Fan Mobile Card. (This refers to the English name displayed on passports for non-Korean members.) - Fan club members can only receive benefits if they have provided their accurate information. Incorrect or missing information may restrict the provision of benefits. - Fan club benefits are provided only during the one-year ACE membership period. No other person (family, friend, relative, etc.) can receive the benefits in lieu of a member. In addition, fan club membership qualifications cannot be sold or transferred. Members who violate this rule will have to forfeit their membership immediately. - For information on how to become an ACE member and pay for the ACE Membership Code, please send an inquiry to Customer Service. - For information on KWANGYA CLUB services: KWANGYA CLUB Customer Service. - For information on ACE Membership Code payment: SMTOWN &STORE Customer Service
[FAQ] Q. How can I receive the pre-order benefit for an artist concert? A. The details on the artist’s concert will be announced on fan club community or official artist SNS account. Please follow the notice to participate in the pre-order.
Q. How can I use SMTOWN STORE coupons? A. Coupons are issued within 1 hour to your SMTOWN &STORE account where you purchased your ACE Membership Code. They can be used on orders of $8 or more. If you request a refund for your ACE Membership Code, coupons will also be collected. (Coupons are valid for 1 year from the issuance date and can be used only on the official website of SMTOWN STORE.)
Q. How can I extend my ACE membership? A. KWANGYA CLUB ACE membership expires after one year. You can update your ACE Customer Group by purchasing and activating a new ACE Membership Code before the existing membership expires. A notice on membership extension will be posted on the Notice board of the KWANGYA CLUB Service Introduction page (https://help.kwangyaclub.com) in the first half of 2023. (E.g. ACE→ACEⅡ / ACEⅡ→ACEⅢ)
Q. How can I get a refund? A. The ACE membership code can be refunded within 7 days after purchase if you had not registered the code via SMTOWN &STORE Customer Service. After the refund, coupons will be retrieved. However, if you have already used the fan club benefits without code registration within the 7 days, or have already registered the ACE membership code, exchanges or refunds are not available. Please note before purchase.
Shipping Method : Parcel Service
Shipping Area :
Shipping Cost : Free
Shipping Time : 5 - 10 days
- All other orders will be dispatched on the following day.
Additional shipping surcharges may apply for rural addresses.
- Shipment delays may occur due to internal warehouse issues.
- We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.
- For items with designated sales period, cancellation is available only during the said period.
Customs and Duties
- International shipments may be subject to customs duties and taxes, which are levied once
the shipment reaches the recipient’s country. Additional charges for customs clearance must be
fulfilled by the recipient.
- SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
Please contact your local customs office for more information.
Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
All charges that occur during the process are the customer’s responsibility.
[Returns & Exchanges]
[How to Submit a Request for Exchange/Return]
- Send a picture of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to email@example.com within 7 days after receiving the item.
- If the size of your file is too large, submit a private inquiry via email at firstname.lastname@example.org.
1. Send a picture or video of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to email@example.com within 7 days after receiving the item.
2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
* Items returned without prior request and confirmation are not eligible for refund.
* Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
* Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at firstname.lastname@example.org)
[Note Before Exchange/Return]
・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.
- To request an exchange or refund for missing or defective products, video evidence of the package unboxing showing all inclusion is required.
Exchange and refund requests may be denied without the video.
- The unboxing video shall show all sides of the box before opening and contain the entire opening process.
- If you request an exchange for items shipped at random, the replacement product will also be selected at random.
- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return. - For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return. - Only defects that are visible in the absence of light reflection are eligible for exchange/refund. - PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.
- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.
- Please contact our CS center via email@example.com in order to request for cancellation.
- Misdelivery, product defects: If the order is misdelivered or you have received a defective item, please submit a Private Inquiry to our Customer Service within 7 days from delivery for Exchange/Return requests.
[Items Eligible for Exchange/Return]
- Wrong, damaged, or defective item(s)
[Not Eligible for Exchange/Return]
- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- Made-to-order items, promotional items, and music albums for which a No Return/Exchange
policy is stated on the product page
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).
- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.
Compensation for defective products is provided according to Fair Trade Commission standards.
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KYUNGJIN HAN, HYUNJU JIN
04769 6F, 83-21, Wangsimni-ro, Seongdong-gu, Seoul, Republic of Korea
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CHUNG SUNGAH / firstname.lastname@example.org
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