*9/3 18:00 (KST)까지 주문 시 한터차트에 선반영 및 초동 집계에 반영됩니다.
*8/28 ~ 9/8 이내에 배송 시작될 예정입니다.
*8/28 15:45 시 이후 주문 건은 8/28 ~ 9/13 이내에 배송 시작될 예정입니다.
* 쿠폰 소진/마감
NCT 정규4집 앨범끼리만 구매가 가능합니다.
- 2,000원 할인쿠폰은 NCT 정규4집 구매 시에만 사용 가능합니다.
- 쿠폰 사용 : Archiving Ver.,Collecting Ver. 사용 가능(ID당 최대 1개)
- 쿠폰 다운로드 기간 : ~ 8/28(월) 00:00 (KST)
- 쿠폰 유효 기간 : ~ 9/3(일) 00:00 (KST)
*Orders placed before 6PM KST on 9/3 will be reflected to the Hanteo chart and initial records.
*This product will be dispatched from 8/28 to 9/8.
*2nd dispatch: the orders made after 15:45(KST), 8/28, will be dispatched from 8/28 to 9/13.
*Coupons & posters sold out/Closed.
💚Notice on Purchasing
*Only NCT The 4th Album merch items can be purchased together in the same order.
*The 2$ discount coupon is only available when purchasing NCT The 4th Album
*Coupon usage: One can be used Archiving Ver.,Collecting Ver. (maximum of one per ID)
*Giveaway Period : ~ 8/28 00:00 (KST)
*Coupon validity period: ~ 9/3 00:00 (KST)
- Product: NCT The 4th Album - [Golden Age] (Collecting Ver.) - Media: CD - Record label: Kakao Entertainment - Country of release: Korea - Label: SM ENTERTAINMENT - Release date: 2023.08
<Track List> 01. Baggy Jeans *Title 02. Call D 03. PADO 04. Interlude: Oasis 05. The BAT 06. Alley Oop 07. That's Not Fair 08. Kangaroo 09. Not Your Fault 10. Golden Age *Title
<Details> - Document envelope: 1 type random out of 20 types - Booklet: 40p (different images for each version) - Index: 1 type (different image for each version) - Bolt + Nut: 1 set inserted (same image for each version) - Grounding lyric paper: 1 type inserted (same image for each version) - Transportation card: insert 1 type randomly out of 20 types (same image for each version) - Postcard: Random 1 out of 20 types (same image per version) - Folding poster: Random 1ea out of 20 types (same image per version) - Photocard: Random 1ea out of 20 types (same image per version)
[Product information] - Due to the nature of the product, there may be fine scratches and flaws, which are not defects. - In the case of prints and printouts (photo cards), dents, scratches and pressure marks of 5MM or less are not subject to exchange or return, except for portraits.
[Additional Information] - This product is intended for people over the age of 14 and is not intended for children. - This product can be exchanged or compensated in accordance with the Consumer Dispute Resolution Standards announced by the Fair Trade Commission.
Shipping Method : Selected by customer
Shipping Area : Worldwide (EMS destinations excluding Japan, China, Macao, and Hong Kong)
Shipping Cost : International Shipping Fee
Shipping Time : 5 - 10 days
- All other orders will be dispatched on the following day.
Additional shipping surcharges may apply for rural addresses.
- Shipment delays may occur due to internal warehouse issues.
- We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.
- For items with designated sales period, cancellation is available only during the said period.
Customs and Duties
- International shipments may be subject to customs duties and taxes, which are levied once
the shipment reaches the recipient’s country. Additional charges for customs clearance must be
fulfilled by the recipient.
- SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
Please contact your local customs office for more information.
Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
All charges that occur during the process are the customer’s responsibility.
[Returns & Exchanges]
[How to Submit a Request for Exchange/Return]
- Send a picture of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to email@example.com within 7 days after receiving the item.
- If the size of your file is too large, submit a private inquiry via email at firstname.lastname@example.org.
1. Send a picture or video of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to email@example.com within 7 days after receiving the item.
2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
* Items returned without prior request and confirmation are not eligible for refund.
* Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
* Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at firstname.lastname@example.org)
[Note Before Exchange/Return]
・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.
- To request an exchange or refund for missing or defective products, video evidence of the package unboxing showing all inclusion is required.
Exchange and refund requests may be denied without the video.
- The unboxing video shall show all sides of the box before opening and contain the entire opening process.
- If you request an exchange for items shipped at random, the replacement product will also be selected at random.
- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return. - For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return. - Only defects that are visible in the absence of light reflection are eligible for exchange/refund. - PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.
- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.
- Please contact our CS center via email@example.com in order to request for cancellation.
- Misdelivery, product defects: If the order is misdelivered or you have received a defective item, please submit a Private Inquiry to our Customer Service within 7 days from delivery for Exchange/Return requests.
[Items Eligible for Exchange/Return]
- Wrong, damaged, or defective item(s)
[Not Eligible for Exchange/Return]
- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- In the case of made-to-order products or albums with special offers/events for which it is informed on the detail page that exchange/refund is unavailable
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).
- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.
Compensation for defective products is provided according to Fair Trade Commission standards.
SM BRAND MARKETING Co., Ltd.
KYUNGJIN HAN, HYUNJU JIN
06097 3rd to 4th floors (Samsung-dong) 413, Bongeunsa-ro, Gangnam-gu, Seoul
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Personal Information Manager
CHUNG SUNGAH / firstname.lastname@example.org
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