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  • If the product malfunctions and malfunction, please attach pictures / videos.
  • Attachments have a capacity limit of up to 10 MB per file.
  • Pictures that fall under the following cases are difficult to identify as defects. Please note when attaching a picture.

    - Pictures with excessive light reflection, pictures zoomed into a specific part, video screenshots,pictures of a product that isn’t removed from packaging or PVC pouch.

  • Please attach a video of removing the product packaging in order to verify that the defect was present before unpacking.
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