We are currently operating four offline stores in different locations: SMTOWN &STORE and KWANGYA at Seoul, Everland (Yongin), Ho Chi Minh (Vietnam), and Jakarta (Indonesia).
[KWANGYA @SEOUL]
- Opening Hours: 10:00-20:00 (KST)
- Tel: +82 2-6233-6729
- Location: B1, Exit 4, Seoul-Forest Station, Suin-Bundang Line
[EVER SMTOWN : KWANGYA @EVERLAND]
- Opening Hours: 10:00-22:00 (KST) (Store operating hours may vary depending on circumstances.)
- Tel: +82 31-320-5357
- Location: Visit the EVERLAND website for more information.
[SMTOWN &STORE @HCM (VIETNAM_HO CHI MINH)]
- Opening Hours: 10:00-22:00 (VST)
- Tel: +84 28-7300-6695
- Store Location: 4 Floor, Crescent Mall, 101 Ton Dat Tien Street, Tan Phu Ward, 7 District, Ho Chi Minh City, Vietnam
[KWANGYA @JAKARTA (INDONESIA)]
- Opening Hours: 10:00-22:00 (WIB) (Store operating hours may vary depending on circumstances.)
- Tel: N/A
- Store Location: LOTTE SHOPPING AVENUE, JALAN PROF. DR. SATRIO NOMOR 3-5, Kota Adm, Jakarta Selatan, Provinsi DKI Jakarta 12940
If it has not been 90 days since the date you ordered the Official Fanlight, please contact our Private Inquiry or Email (cscenter_en@smtown.com).
* Unboxing Video Required
Please note that repair costs may be charged if the damage or defect is caused by the customer.
Contact Information:
<Fanlight Repair Service>
Tel: +82 1577-5557
Email: helpdreamus@gmail.com
For global orders, please be aware that the repair cost and international shipping fee may exceed the price of the Fanlight. In such cases, we recommend purchasing a new one instead.
Depending on the product received for exchange, it may take some time to receive the replacement product depending on the circumstances of the supplier.
Please note that when the delivery of the replacement product begins, a shipment notification will be sent to the contact information of the customer registered in the order form.
If the replacement product is not delivered within 7 days from the date of shipment notification, please submit it through Private Inquiry or Email(cscenter_en@smtown.com).
SMTOWN & STORE pays for the shipping cost for returning any items for a refund or exchange if it’s due to a defect, but not for the shipping cost for returning any items for a refund or exchange due to your change of mind.
※ For more details, please contact us through Private Inquiry or Email(cscenter_en@smtown.com).
If you want a refund or exchange for wrong delivery, damaged goods, or product defect, please send your request to Private Inquiry or Email(cscenter_en@smtown.com) within 7 days from the date you received the item.
If you want an exchange or refund due to misdelivery, damage, or defects, please contact our Customer Service via Private Inquiry or Email(cscenter_en@smtown.com).
Please note that refund or exchange requests will not be processed if it’s due to your change of mind.
We ship out orders in order in accordance with the expected arrival date, but international shipments may take more time due to transportation conditions and customs clearance.
For more details on the shipping status, please track the shipping status with the international invoice you have received in your email.
You cannot change the order details if you have already made a purchase.
If you need to change your shipping address, please send your inquiry to the local courier services company along with the invoice details you have received.
The exclusive poster is a special limited edition that are produced only once, so they are shipped out on a first-come, first serve basis depending on the quantity of the posters we have in stock.
So if the posters are out of stock, they will not be included in the package you have purchased even if it’s a pre-order.
(Please be informed that the exact time when we run out of stock and the time we update the out of stock message may not match.)
Please take photos of all the items you have received and the bar codes and post them on Private Inquiry or send them to Email(cscenter_en@smtown.com).
※ Please be informed that you may have to pay for the items that are opened or used even if you didn’t order them.
If any of the items you have ordered is missing from the package you have received, please take a video of the box you have received or the item still in the protective packaging bag, send the video to Email(cscenter_en@smtown.com), and then post the invoice number, missing item, and quantity on our Private Inquiry for faster service.
However, please be informed that your request may not be processed if the video doesn’t include a clip of opening the package.
※ Please be informed that if the item cannot be exchanged because it’s out of stock, it may be returned/refunded instead.
If it’s not a pre-order but a standard order, it will take between 5 and 10 days from the date of purchase.
- Shipping may be delayed depending on the inventory of the item.
- Shipping may be delayed due to the conditions at the logistics center.
- If a pre-order, artist case, and other items that cannot be shipped out on the date of purchase are included in the list of items you have ordered, all the item(s) you have ordered will be shipped out as soon as these items are ready for shipment.
(Pre-orders are shipped out on a first-come, first-serve basis and artist cases will take approximately 2 weeks to be delivered to you from the time of purchase.)
- We will inform you if the item you have ordered is sold out or the delivery will take more time than usual.
If the shipping is not completed even after more than 15 days after you have received a message saying that the shipment has left, please send your inquiry to the courier services company UPS and then send the invoice number and details to SMTOWN & STORE.
STEREO VINYLS 
STEREO VINYLS 
STEREO VINYLS 
E-commerce Permit
2021-Seoul-Seongdong-01975
