After verifying the return of the product, it may take 1-14 business days or more to process the refund. The exact timeline for refund confirmation may vary depending on the credit card company and payment service used.

Defect classification may vary according to the item, so please send us a photo of the item you are inquiring about to the Private Inquiry so we can send you the exact classification.

The following are not recognized as a defect or a cause for an exchange. 

 - Differences in color due to the monitor type.

- Minor defects on the item that occurred during the production process (Ex: Dents, scratches, indentations, or ink splashes in the size of a less than 5mm.)

- Dents or indentations caused by the weight of the item on top.

- Scratches or indentations that are visible only when the light is reflected.

- Deformation of the item caused by the characteristics of PVC or environmental factors (temperature and humidity).

- Defects on the back of the item including portraits on the photo paper.

For more information on defect classification, please check the [Item Info] in the Item Details page.

We’re sorry to tell you that we can’t tell you exactly how many we have in stock because the items can be sold at anytime. 

We do not have the Notification Service to inform you whether the sold out items are in stock again.

So please put the item you want to buy in your [Wishlist] to see if it’s in stock.

Please check to see if you have used the correct battery type (alkaline) and if the it's installed correctly according to the battery terminals (±). 

If the light stick still doesn’t work after you have checked that it’s the right batter type and it’s installed correctly, please record a video of the whole process of battery installation and power malfunction and send it to the representative email(cscenter_en@smtown.com) and then post your inquiry on our 1:1 Inquiry channel.

If you need detailed information such as product size and weight:

Since specific specifications vary for each product, please refer to the [Item Description] section located at the bottom of the product detail page.

Go to the main page of theSMTOWN & STORE website, select [MY PAGE] on the top of the page - [Order Details] - [See Order Details], and click the [View Code] button.

Click the [View Code] button, read the caution message, and select the method you want to activate the code. 

※ Please be informed that if you have purchased the code as a gift to someone, you won’t be able to see the code in your order details.

Capture the screen showing the item you have purchased, redeem code, and your account information (ID and membership name) for the website you use and send it to the 1:1 Inquiry channel. 

We will identify and resolve the error based on the information you have provided.

Capture the screen showing the item you have purchased, redeem code, and your account information (ID and membership name) for the website you use and send it to the 1:1 Inquiry channel. 

We will identify and resolve the error based on the information you have provided.

Please send your Order Number for the item you have purchased and the redeem code you have actually registered to our 1:1 Inquiry channel. 

 We will cancel the unregistered and incorrectly issued codes based on the details you send us. 

Please keep in mind that if you have already used the codes after registering them on the website, you may have to pay for all the redeem codes that you have used.

Also be informed that if you do not respond to our request, all the unauthorized codes you have registered can be canceled.

Upon withdrawal from membership, all remaing rewad points and coupons will be lasped, and also you won’t be able to restore them or transfer them to another account.

The membership withdrawal requests can only be made through a PC version. Please enter the SMTOWN & STORE website, go to [MY PAGE] - [Update Membership Info], and click the [Cancel Membership] button at the bottom of the page. 

Please keep in mind that once you cancel your membership, any orders that haven’t been delivered yet will not be processed.

Upon membership withdrawal, rejoining with the same membership information is not available for 60 days. Please note that any unused coupons and accumulated points will immediately expire and cannot be restored or transferred.

SMTOWN &STORE Member Benefits

SMTOWN &STORE provides special membership benefits to everyone who joins.

Members who join us are rewarded with points, coupons and more.

Membership benefits for each level are as stated below.

PINK

-Members : Purchase below $500 for the last 6 months.

-Points : 0.5% of purchases

PINK SILVER

-Members : Purchase through $500 to $1,000 for the last 6 months.

-Points : 0.7% of purchases

-Coupon : One Coupon $2 when purchased over $70

PINK GOLD

-Members : Purchase through $1,000 for the last 6 months.

-Points : 1.0% of purchases

-Coupon : Two Coupons $2 when purchased over $70

Signing in to SMTOWN &STORE with your ID and password automatically disables the dormant status.

If you have lost your ID or Password, click on 'Forgot ID/Forgot Password'.

Use the Non-Member Inquiry service or send your request to Email(cscenter_en@smtown.com) to have a temporary password emailed to you.

Log in manually with your ID that ends with ‘@f’ and the temporary password you received to start using SMTOWN & STORE.

You can cancel your membership only on a PC. Go to the SMTOWN & STORE website, [MY PAGE], and [Update Membership Info], and click the [Cancel Membership] button at the bottom of the page. 

Please note that after closing your account, rejoining with the same membership information within 60 days is not allowed, and any coupons and accumulated points will immediately expire.