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|Product Name||EXO LOVE LETTER NECKLACE|
|Reward Points||0.15 P (0.50%)|
|Product Summary||*Orders will be dispatched 3~5 days after payment|
- Product: LOVE LETTER NECKLACE + MESSAGE PAPER
- Material: Brass, Stone, Paper
- Size: Necklace Chain - 42~47CM / Message Paper - 8 x 0.75CM (2 Sheets)
- Distributor: SM BRAND MARKETING
- Country of Manufacture: South Korea
- Date of Manufacture: Feb. 2022
- Although treated with an anti-allergy finish, this product may cause an allergic reaction in sensitive individuals.
- Returns and exchanges are not accepted for items lost, damaged, broken, or contaminated after delivery (showing traces of use, damaged packaging, etc.).
- Due to the material nature, this product may become discolored or damaged from exposure to sweat, water, sprays, and perfumes. Wipe with a soft cloth after use and store in a case or soft pouch.
- Keep away from hard objects to prevent scratches and damage. Excessive pressure or force may cause shape distortion. Store with caution.
- Although the ring decoration has been treated with an anti-damage finish, excessive pressure may cause product deformation. This is not grounds for exchange or return.
- Due to the material nature, scratches, nicks, and dents on the message paper are not grounds for exchange or return.
- Color differences due to monitor resolution settings are not grounds for exchange or return.
- Size may slightly vary depending on measurement method. This is not grounds for exchange or return.
- Exchanges are not accepted for damages due to customer mishandling.
- This product is not suitable for children under the age of 14. Do not use for other than intended purpose.
- Compensation for defective products is provided according to Fair Trade Commission standards.
- All other orders will be dispatched on the following day.
Additional shipping surcharges may apply for rural addresses.
- Shipment delays may occur due to internal warehouse issues.
- We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.
- For items with designated sales period, cancellation is available only during the said period.
Customs and Duties
- International shipments may be subject to customs duties and taxes, which are levied once
the shipment reaches the recipient’s country. Additional charges for customs clearance must be
fulfilled by the recipient.
- SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
Please contact your local customs office for more information.
Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
All charges that occur during the process are the customer’s responsibility.
[How to Return Items]If you wish to return/exchange your item, please submit a Private Inquiry or email us at
[Note Before Exchange/Return]
・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.
- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.
- Please contact our CS center via firstname.lastname@example.org in order to request for cancellation.
- Change of mind, misdelivery, product defects: Exchange/return requests due to change of mind, misdelivery, or product defects can be submitted via Private Inquiry or Customer Service within 7 days after delivery.
[Items Eligible for Exchange/Return]
- Wrong, damaged, or defective item(s)
[Not Eligible for Exchange/Return]
- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- Made-to-order items, promotional items, and music albums for which a No Return/Exchange
policy is stated on the product page
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).
- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.
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