KYUHYUN Beyond LIVE - SUPER JUNIOR-KYUHYUN Special Event ~Lover's Concerto~ Live Streaming

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$ 42.57 42.57
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Basic Information
Product Name KYUHYUN Beyond LIVE - SUPER JUNIOR-KYUHYUN Special Event ~Lover's Concerto~ Live Streaming
Price $42.57
Reward Points 0.21 P (0.50%)
Product Summary *Sales Period: 1/13 12:00 ~ 2/6 17:30 (KST)
*Cancellations are only accepted during the sales period.
  • MembershipPINK SILVER Basic Points +0.2%
  • Reward PointsPINK GOLD Basic Points +0.5%
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Name Quantity Price
KYUHYUN Beyond LIVE - SUPER JUNIOR-KYUHYUN Special Event ~Lover's Concerto~ Live Streaming up down 42.57 (  0.21)
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[Product Details] [Concert Details]
- Concert Name: Beyond LIVE - SUPER JUNIOR-KYUHYUN Special Event ~Lover's Concerto~
- Date: Scheduled for Sunday, February 6, 2022 at 17:00 (KST)
- Live Stream: Beyond LIVE (https://beyondlive.com)
- Voucher Sales Period: 12:00PM (KST) on January 13, 2022 (Thu) to 5:30PM (KST) on February 6, 2022 (Sun)
- Redeem Code Confirmation: Purchase your Live Streaming voucher and go to
SMTOWN &STORE > My Account > Order History to view your Redeem Code right away.
- Live Streaming Voucher Price: ▶ Standard Global Live Streaming Voucher $42.57 (VAT Included)
* Replay, VOD Download, and Re-Streaming are not available for this product.

[Cautions for Booking]
1. This concert is for ages 7 and up. Only 1 Redeem Code can be registered per person.
2. Orders and cancellations for Live Streaming vouchers are accepted until 5:30PM (KST) on Sunday, February 6, 2022.
3. Concert vouchers can be purchased at SMTOWN &STORE, Beyond LIVE, and official Japanese ticket sites; no other sales channels are available.
Illegal transferring or scalping of Redeem Codes is prohibited. Disadvantages that occur from illegal obtainment are solely the buyer’s responsibility.
4. Once you receive your Redeem Code, do not share it online or on social media as this may lead to illegal piracy.
5. Purchase your Live Streaming voucher and go to "SMTOWN &STORE > My Account > Order History" to view your Redeem Code right away.
Once you confirm your Redeem Code, make sure to register it on Beyond LIVE (https://beyondlive.com) in order to gain access to the live stream.
6. Cancellations and refunds are offered in accordance with SMTOWN &STORE policies. For more information, please visit the SMTOWN &STORE website. Cancellation and refund requests are not accepted past the provided deadline or for Redeem Codes that are already registered.

[Cautions for Redeem Code Registration]
1. The live streaming voucher sold on SMTOWN &STORE is a Redeem Code for viewing the live stream. You must register the Redeem Code on the applicable Beyond LIVE product page “Redeem Code Verification” to view the live stream.
2. The Redeem Code can be confirmed on “SMTOWN &STORE > My Account > Order History” immediately after purchase. If your Redeem Code is not issued after 1 hour from purchase, please submit a private inquiry.
- You are required to register your issued Redeem Code on the applicable Beyond LIVE product page “Redeem Code Verification” at least 1 hour before the Beyond LIVE - SUPER JUNIOR-KYUHYUN Special Event ~Lover's Concerto~ live stream in order to access the concert. Please make sure to register your code in advance.
3.
Click the product banner on the website (https://beyondlive.com) -> Click Redeem Code Verification
When your Redeem Code is processed, the page will show "Verified." The "Enter the Venue" button will be activated on the event date for you to enter.
4.
- Once the Redeem Code is activated, cancellations, exchanges, and refunds are not accepted for change of mind, misplaced orders, or other promotions for the same item.
- Please make sure the email address entered is accurate when you send the Live Streaming voucher to a friend; requests for resending, exchange, and cancellation due to erroneous address will be denied.
- In relation to the Personal Information Protection Act, the following information of the purchaser and gift recipient will be provided to third parties to forward the voucher.
- Personal information recipients: SM Brand Marketing Co., Ltd., SM Entertainment Co., Ltd., Beyond Live Co., Ltd.
- Particulars of personal information to be provided: Name, email address, contact number
- Period of retention and use of personal information: 90 days after product purchase
- To register your Redeem Code for Beyond LIVE - SUPER JUNIOR-KYUHYUN Special Event ~Lover's Concerto~ Live Streaming, please create a Beyond LIVE account in advance (https://beyondlive.com).
- Only 1 Redeem Code can be registered per Beyond LIVE account. Live streaming is allowed on up to 2 devices per account.
Please note that a different web browser is considered a new device when streaming on PC.
- To stream via Beyond LIVE app, make sure the app is updated to the latest version before registering your Redeem Code.
- If you register the Redeem Code on your account the first time, you can sign in to the same account, view your order history, then access the live stream on a different device.
- Redeem Codes are a combination of 8 uppercase letters or numbers. If you enter the code incorrectly 5 times, you will need to wait 24 hours to reenter your code. Please make sure that the letters are all capitalized.
- Redeem Codes can be copied and pasted. Make sure there are no spaces when you paste your Redeem Code for registration.
- If you close your Beyond LIVE account, registered Redeem Codes will not be reissued or refunded. Once registered, Redeem Codes cannot be transferred to another account, withdrawn, or deleted.
Please note that we will not be able to offer assistance even if any of the actions mentioned above are done by mistake.
- If you have any questions regarding Redeem Code registration, please visit the FAQ page via the link below.
https://beyondlive.com/faq

For inquiries related to purchasing Live Streaming or Redeem Codes, contact SMTOWN &STORE at cscenter_en@smtown.com or leave a private inquiry.

Your interest and support for the upcoming Beyond LIVE - SUPER JUNIOR-KYUHYUN Special Event ~Lover's Concerto~ live stream at 5PM (KST) on Sunday, February 6, 2022 is much appreciated. We hope you enjoy the concert.

Thank you.
[Shipping]
  • Shipping Method : Parcel Service
  • Shipping Area : Worldwide (EMS destinations excluding Japan, China, Macao, and Hong Kong)
  • Shipping Cost : Free
  • Shipping Time : 5 - 10 days
  • - All other orders will be dispatched on the following day.

    Additional shipping surcharges may apply for rural addresses.

    - Shipment delays may occur due to internal warehouse issues.
    - We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.

    - For items with designated sales period, cancellation is available only during the said period.


    Customs and Duties

    - International shipments may be subject to customs duties and taxes, which are levied once
    the shipment reaches the recipient’s country. Additional charges for customs clearance must be
    fulfilled by the recipient.

    - SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
    Please contact your local customs office for more information.

    Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
    All charges that occur during the process are the customer’s responsibility.

[Returns & Exchanges]

[How to Return Items]

If you wish to return/exchange your item, please submit a Private Inquiry or email us at
cscenter_en@smtown.com first. You can refer to the return process below.



1. Send a picture or video of the whole or part of the defective item with the order number, product barcode,
and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item.

2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
* Items returned without prior request and confirmation are not eligible for refund.
* Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
* Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at cscenter_en@smtown.com)



[Note Before Exchange/Return]

・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.

- To request an exchange or refund for missing or defective products, video evidence of the package unboxing showing all inclusion is required. Exchange and refund requests may be denied without the video.
- The unboxing video shall show all sides of the box before opening and contain the entire opening process.
- If you request an exchange for items shipped at random, the replacement product will also be selected at random.
- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return.
- For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return.
- Only defects that are visible in the absence of light reflection are eligible for exchange/refund.
- PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.


・Order Cancellation

- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.

- Please contact our CS center via cscenter_en@smtown.com in order to request for cancellation.


・Exchange∙Return Period
- Change of mind, misdelivery, product defects: Exchange/return requests due to change of mind, misdelivery, or product defects can be submitted via Private Inquiry or Customer Service within 7 days after delivery.


[Items Eligible for Exchange/Return]

- Wrong, damaged, or defective item(s)


[Not Eligible for Exchange/Return]

- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- Made-to-order items, promotional items, and music albums for which a No Return/Exchange
policy is stated on the product page
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).

- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.



[Product Inquiry] Compensation for defective products is provided according to Fair Trade Commission standards.

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