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NCT DREAM [4/2] DREAM( )SCAPE ZONE POP-UP

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Product Name NCT DREAM [4/2] DREAM( )SCAPE ZONE POP-UP
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  • Reward PointsPINK GOLD Basic Points +0.5%
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EVENT

공통정보
💚구매 안내사항
- 선택 관람 일자: 2024. 4. 2 (화)
- 방문하실 일정을 확인하신 후, 예약하여 주시기 바랍니다.
- 사전 예약 기간 : 2024. 03. 25 (월) 20:00 ~ 2024. 03. 26 (화) 23:59:59 (KST)
- ‘DREAM( )SCAPE ZONE' POP-UP 방문 예약은 ID 당 방문일자별 1회에 한하여 예약이 가능합니다.
- 원활한 입장을 위하여 예약 후 방문 일자 변경 및 회차 시간 변경, 회원 정보 수정 등은 어려우니 예약 시 주의 부탁드립니다.
- 예약 변경을 원하실 경우 예약 기간 내 취소 후 재구매 부탁드립니다.
- 회차별 예약 수량은 한정되어 있어 조기 품절될 수 있습니다.

💚추가 안내사항
- SMTOWN &STORE 회원 ID와 주문자명 기준으로 본인 확인이 되는 점 유의하시기 바랍니다. 예약 진행 전 모든 정보가 올바르게 작성되었는지 확인 부탁드립니다.
- 신분증 및 여권에 표기되어 있는 한글이름(내국인) 또는 영문명(외국인)으로 예약해 주시기 바랍니다.
- 현장 방문 시, 본인 확인을 위한 신분증 지참 부탁 드립니다.
- 본인 확인 가능한 신분증 : 내국인(주민등록증, 여권, 운전면허증, 청소년증) / 외국인(대한민국 국적 외)의 경우 여권,외국인 등록증만 인정되며 이외의 신분증(학생증 등)은 인정되지 않습니다.
- 자세한 내용은 이벤트 상세페이지에서 확인 부탁드립니다.
💚Purchase Notice
- Selected visit date: April 2, 2024 (Tue)
- After checking your visit schedule, please make a reservation.
- Reservation period: March 25, 2024 (Mon) 20:00 ~ March 26, 2024 (Tue) 23:59:59 (KST)
- You can reserve the visit to 'DREAM( )SCAPE ZONE' POP-UP only once per visit date per SMTOWN &STORE ID.
- Please note that you cannot change the date of the visit, the session time, the member information, etc. after reservation for smooth entry.
- If you want to change your reservation, cancel your reservation and make a new purchase again.
- The number of people who can make reservations for each session is limited, so reservations may close early.

💚Additional Notice
- Please note that identity verification is based on the SMTOWN &STORE member ID and the name of the orderer. Please ensure all information is correct before proceeding with the reservation.
- Please use the Korean (for Koreans) or English (for foreigners) name specified on your ID or passport for event entry.
- Please prepare your ID for identification check before you enter the site.
- Acceptable forms of ID for identity verification: For citizens (Resident Registration Card, Passport, Driver's License, Youth Card) / For foreigners (non-South Korean nationality), only Passport and Alien Registration Card are accepted; other forms of ID (student ID, etc.) are not accepted.
- For more details, please check the event page.
💚购买指南
- 选定观看日期：2024年4月2日（周二）
- 检查您的日程后，请进行预约。
- 预约时间：2024年3月25日（周一）20:00至2024年3月26日（周二）23:59:59（KST）
- ‘DREAM( )SCAPE ZONE’ POP-UP 预约每个ID每个日期仅能预约一次。
- 为确保顺利入场，预约后不可更改访问日期、场次时间及会员信息，请在预约时注意。
- 如果您希望更改预约，请在预约期间内取消后重新购买。
- 每场次的预约数量有限，可能会提前售罄。

💚附加说明
- 请注意，身份验证将基于SMTOWN &STORE会员ID和订购者姓名。进行预约前，请确保所有信息正确无误。
- 请使用您的身份证和护照上的韩国（韩国人）或英语（外国人）姓名进行预约。
- 访问现场时，请携带身份证件以便身份验证。
- 可接受的身份验证证件：国民（居民登记证、护照、驾驶许可证、青少年证）/ 外国人（非大韩民国国籍）的情况下，仅接受护照和外国人登记证，不接受其他身份证件（如学生证等）。
- 详情请查看活动页面。



Product Details Shipping Returns & Exchanges Product Inquiry
[Product Details] [Operation Schedule]
- Location:  THE HYUNDAI SEOUL B2 ICONIC SQUARE 108, Yeouido-daero, Yeongdeungpo-gu, Seoul, Korea
- Operation Period: March 28, 2024 (Thu) ~ April 3, 2024 (Wed)
- Operating Hours: Mon~Thu 10:30 ~ 20:00 (KST), Fri~Sun 10:30 ~ 20:30 (KST)

[Operating Time/Session]
1st Session: 10:30 ~ 11:30    
2nd Session: 11:30 ~ 12:30    
3rd Session: 12:30 ~ 13:30    
4th Session: 13:30 ~ 14:30    
5th Session: 14:30 ~ 15:30    
6th Session: 15:30 ~ 16:30    
7th Session: 16:30 ~ 17:30
8th Session: 17:30 ~ 18:30
9th Session: 18:30 ~ 20:00
*During 2024. 04. 01 (Mon) ~ 2024. 04. 03 (Wed), you can enter after some waiting. (Visitors without reservation will be informed of their entrance time on site.)

[NOTE]
- Reservation details cannot be transferred/sold to others.
- If the SMTOWN &STORE reservation details (purchase number, member ID) are not confirmed, you will not be able to enter. Please be sure to present your order details (APP/WEB) in the logged-in state.
- Please prepare your ID (including birth date and photo) for identification check before you enter the venue.
- Please note that you are checked based on your SMTOWN &STORE ID and orderer name. Please use the Korean (for Koreans) or English (for foreigners) name specified on your ID or passport for event entry.
  (Foreign winners can only enter if their name and passport’s English name are the same.)
- If you fail to visit 'DREAM( )SCAPE ZONE' after making a reservation, all subsequent reservations will be automatically canceled.
[Shipping]
  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Cost : International Shipping Fee
  • Shipping Time : 3 - 7 days

  • - All other orders will be dispatched on the following day.

    Additional shipping surcharges may apply for rural addresses.

    - Shipment delays may occur due to internal warehouse issues.
    - We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.

    - For items with designated sales period, cancellation is available only during the said period.


    Customs and Duties

    - International shipments may be subject to customs duties and taxes, which are levied once
    the shipment reaches the recipient’s country. Additional charges for customs clearance must be
    fulfilled by the recipient.

    - SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
    Please contact your local customs office for more information.

    Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
    All charges that occur during the process are the customer’s responsibility.

[Returns & Exchanges]

[How to Submit a Request for Exchange/Return]


- Send a picture of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item. - If the size of your file is too large, submit a private inquiry via email at cscenter_en@smtown.com.


1. Send a picture or video of the whole or part of the defective item with the order number, product barcode,
and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item.
2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
・ Items returned without prior request and confirmation are not eligible for refund.
・ Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
・ Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at cscenter_en@smtown.com)



[Note Before Exchange/Return]

・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.

- To request an exchange or refund for missing or defective products, video evidence of the package unboxing showing all inclusion is required. Exchange and refund requests may be denied without the video.
- The unboxing video shall show all sides of the box before opening and contain the entire opening process.
- If you request an exchange for items shipped at random, the replacement product will also be selected at random.
- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return.
- For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return.
- Only defects that are visible in the absence of light reflection are eligible for exchange/refund.
- PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.


・Order Cancellation

- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.

- Please contact our CS center via cscenter_en@smtown.com in order to request for cancellation.


・Exchange∙Return Period

- Misdelivery, product defects: If the order is misdelivered or you have received a defective item, please submit a Private Inquiry to our Customer Service within 7 days from delivery for Exchange/Return requests.


[Items Eligible for Exchange/Return]

- Wrong, damaged, or defective item(s)


[Not Eligible for Exchange/Return]

- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- In the case of made-to-order products or albums with special offers/events for which it is informed on the detail page that exchange/refund is unavailable
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).

- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.



[Product Inquiry] Compensation for defective products is provided according to Fair Trade Commission standards.

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