*판매 일정 : 11/17(금) 15:00 ~ 11/26(일) 23:59 (KST)
*배송 일정 : 1/17(수) ~ 1/31(수) 이내 배송 시작 될 예정입니다.
*배송일이 가장 늦은 상품의 일정에 맞추어 함께 배송됩니다.
*aespa WEEK - DRAMA CITY OFFICIAL MD 끼리만 함께 구매 가능합니다.
*aespa WEEK - DRAMA CITY OFFICIAL MD 10만원 이상 구매 시, 한정판 미공개 포토카드(8종 중 랜덤 1종)를 증정해 드립니다.
(20만원 구매 시 2개 증정, 이상 동률 적용)
*증정 기간 : 11/10(금) 15:00 (KST) ~ 소진 시까지
*한정판 미공개 포토카드는 한정 수량으로 진행되며, 소진 시 별도의 안내 없이 종료될 수 있습니다.
*이벤트 상품은 랜덤으로 증정되며 교환이 불가합니다.
*Sales Period: 2023.11.17 (Fri) 15:00 (KST) ~ 2023.11.26 (Sun) 23:59 (KST)
*This product will be dispatched from 1/17 to 1/31.
*Products with the latest delivery date will be delivered together according to the schedule.
*Only aespa WEEK - DRAMA CITY OFFICIAL MDs can be purchased together in the same order.
* For every $100 spent on aespa WEEK – DRAMA CITY OFFICIAL MDs, you'll receive an unreleased random photo card (1 out of 8) limited in quantity.
(When you spend $200 or more, you'll receive 2 photo cards. This offer applies even if your purchase exceeds $200.)
- Period: 2023.11.10 (Fri) 15:00 (KST) ~ Until depleted.
*Photo cards are limited in quantity. They may run out quickly and this event may end without notice.
*Gifts are randomly given, and cannot be exchanged.
*aespa WEEK – DRAMA CITY OFFICIAL MD 同士のみご購入いただけます。
*aespa WEEK - DRAMA CITY OFFICIAL MDのご購入金額1万円につき限定版未公開フォトカード(8種のうちランダムで1種)を1枚プレゼントいたします。
*贈呈期間：2023.11.10(金) 15:00 (KST) ~ なくなり次第終了
*aespa WEEK – DRAMA CITY OFFICIAL MD 只能一起购买
*购买 aespa WEEK – DRAMA CITY OFFICIAL MD 满$100以上时，赠送限量版未公开照片卡8款中随机1款。
(购买 $200 时赠送2张，以此类推)
*赠送时间: 2023.11.10(周五) 15:00 (KST)~ 赠完为止
Item: 10CM Doll 1pc Material : POLYESTER Size : HEIGHT 10 (CM) Seller : SM ENTERTAINMENT Country of manufacture : China Manufacture date : 2023.12 Weight : 30g
[Instructions] - Do not put the doll in your mouth or suck it. - Do not use the doll for anything other than its intended use. - Do not pull or tear the doll with excessive force. - Do not scratch with sharp objects. - Excessive friction on the fabric will cause fabric damage. - Do not place in direct contact with or near fire. - Hand wash only soiled areas. Do not machine wash, hand wash only. - If it gets wet, dry it in the shade. - There may be a size error due to cutting or sewing (±1~2cm). - Embroidery or printing may vary slightly in location and color from item to item. This is entirely handmade and is not subject to defect or exchange.
[Additional Information] - This product is intended for use by persons aged 14 years or older and is not intended for use by children. - This product is eligible for exchange or compensation in accordance with the Consumer Dispute Resolution Standard notified by the Fair Trade Commission.
Shipping Method : Selected by customer
Shipping Area : Worldwide (destinations excluding Japan, China, Macao)
Shipping Cost : International Shipping Fee
Shipping Time : 5 - 10 days
- All other orders will be dispatched on the following day.
Additional shipping surcharges may apply for rural addresses.
- Shipment delays may occur due to internal warehouse issues.
- We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.
- For items with designated sales period, cancellation is available only during the said period.
Customs and Duties
- International shipments may be subject to customs duties and taxes, which are levied once
the shipment reaches the recipient’s country. Additional charges for customs clearance must be
fulfilled by the recipient.
- SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
Please contact your local customs office for more information.
Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
All charges that occur during the process are the customer’s responsibility.
[Returns & Exchanges]
[How to Submit a Request for Exchange/Return]
- Send a picture of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to email@example.com within 7 days after receiving the item.
- If the size of your file is too large, submit a private inquiry via email at firstname.lastname@example.org.
1. Send a picture or video of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to email@example.com within 7 days after receiving the item.
2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package. ・
Items returned without prior request and confirmation are not eligible for refund. ・
Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees. ・
Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at firstname.lastname@example.org)
[Note Before Exchange/Return]
・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.
- To request an exchange or refund for missing or defective products, video evidence of the package unboxing showing all inclusion is required.
Exchange and refund requests may be denied without the video.
- The unboxing video shall show all sides of the box before opening and contain the entire opening process.
- If you request an exchange for items shipped at random, the replacement product will also be selected at random.
- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return. - For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return. - Only defects that are visible in the absence of light reflection are eligible for exchange/refund. - PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.
- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.
- Please contact our CS center via email@example.com in order to request for cancellation.
- Misdelivery, product defects: If the order is misdelivered or you have received a defective item, please submit a Private Inquiry to our Customer Service within 7 days from delivery for Exchange/Return requests.
[Items Eligible for Exchange/Return]
- Wrong, damaged, or defective item(s)
[Not Eligible for Exchange/Return]
- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- In the case of made-to-order products or albums with special offers/events for which it is informed on the detail page that exchange/refund is unavailable
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).
- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.
Compensation for defective products is provided according to Fair Trade Commission standards.
SM BRAND MARKETING Co., Ltd.
06097 3rd to 4th floors (Samsung-dong) 413, Bongeunsa-ro, Gangnam-gu, Seoul
Business Registration No.
Personal Information Manager
CHUNG SUNGAH / firstname.lastname@example.org
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