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[Product Details] Product : COLOR CHANGING COLD CUP SET (COLOR CHANGING COLD CUP 1pc, Photo Card 1pc)
Material : PP, PAPER
Size : COLOR CHANGING COLD CUP 710ML 9.5X17.5 , Photo Card 5.5X8.5 (CM)
Country of manufacture : China
Date of manufacture : 2023.08
Weight : 85g

- Do not use for any other purpose.
- This product is a cold cup with no heating or cooling function.
- Please wash the product thoroughly before use.
- After use, wipe clean and dry before storing.
- When drying, place the product with the opening facing downward to allow the product to dry to the inside.
- When cleaning, use a mild detergent and wipe with a soft sponge; strong detergents and harsh scouring pads may damage the surface of the product.
- Do not freeze and do not use dishwasher, tumble dryer, microwave, gas stove, stove top, warmer, oven, or hot water bath.
- Not for use in heated cooking.
- For iced beverages, do not fill with hot beverages. (Recommended use temperature 0-60 degrees)
- Not fully airtight, store upright, do not put in bags, etc.
- Keep out of reach of infants and small children.
- Keep away from fire, direct sunlight, and high temperatures.
- Avoid strong impact or friction as it may cause deformation and damage.
- There may be injection and bonding marks, slight scratches, and peeling during processing, which are not defects.
- Biting the straw may result in tooth damage or product damage
- The straws can be sharp, take care not to injure yourself.
- Be careful not to over-tighten the lid, as this can cause damage.
- Be careful not to leave the straw with a drink in it for a long time as it can cause spoilage and deterioration, and the gas inside can cause the lid to pop off and cause damage.
- This product is made of plastic, and condensation may occur due to the nature of the material, which is not a defect.
- Do not use broken or deformed products.
- The degree of aging (surface peeling, deterioration of function, etc.) may vary depending on the use environment and management method (unused storage, etc.).
- Product damage caused by consumer carelessness will not be compensated, so please observe the above.

[Additional Notice]
- This product is intended for use by persons aged 14 years or older and is not intended for use by children.
- This product is eligible for exchange or compensation in accordance with the Consumer Dispute Resolution Standard notified by the Fair Trade Commission.

  • Shipping Method : Selected by customer
  • Shipping Area : Worldwide (destinations excluding Japan, China, Macao)
  • Shipping Cost : International Shipping Fee
  • Shipping Time : 5 - 10 days
  • - All other orders will be dispatched on the following day.

    Additional shipping surcharges may apply for rural addresses.

    - Shipment delays may occur due to internal warehouse issues.
    - We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.

    - For items with designated sales period, cancellation is available only during the said period.

    Customs and Duties

    - International shipments may be subject to customs duties and taxes, which are levied once
    the shipment reaches the recipient’s country. Additional charges for customs clearance must be
    fulfilled by the recipient.

    - SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
    Please contact your local customs office for more information.

    Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
    All charges that occur during the process are the customer’s responsibility.

[Returns & Exchanges]

[How to Submit a Request for Exchange/Return]

- Send a picture of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item. - If the size of your file is too large, submit a private inquiry via email at cscenter_en@smtown.com.

1. Send a picture or video of the whole or part of the defective item with the order number, product barcode,
and reason for return/exchange to cscenter_en@smtown.com within 7 days after receiving the item.

2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
Items returned without prior request and confirmation are not eligible for refund.
Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at cscenter_en@smtown.com)

[Note Before Exchange/Return]

・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.

- To request an exchange or refund for missing or defective products, video evidence of the package unboxing showing all inclusion is required. Exchange and refund requests may be denied without the video.
- The unboxing video shall show all sides of the box before opening and contain the entire opening process.
- If you request an exchange for items shipped at random, the replacement product will also be selected at random.
- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return.
- For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return.
- Only defects that are visible in the absence of light reflection are eligible for exchange/refund.
- PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.

・Order Cancellation

- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.

- Please contact our CS center via cscenter_en@smtown.com in order to request for cancellation.

・Exchange∙Return Period

- Misdelivery, product defects: If the order is misdelivered or you have received a defective item, please submit a Private Inquiry to our Customer Service within 7 days from delivery for Exchange/Return requests.

[Items Eligible for Exchange/Return]

- Wrong, damaged, or defective item(s)

[Not Eligible for Exchange/Return]

- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- In the case of made-to-order products or albums with special offers/events for which it is informed on the detail page that exchange/refund is unavailable
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).

- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.

[Product Inquiry] Compensation for defective products is provided according to Fair Trade Commission standards.