PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
|Product Name||XIAOJUN ARTIST BIRTHDAY NECKLACE|
|Reward Points||0.08 P (0.50%)|
|Product Summary||※Expected to ship after September 2nd
This product is made after order is submitted. Cancellations/exchanges/refunds are not accepted after payment. Please note before purchase.
[ARTIST BIRTHDAY BRACELET FAQ]
Q. The bracelet have been disconnected after delivery.
A. Birthday bracelet is made by O-ring decorations- which means the bracelets are connected chains with O-rings. All O-rings have a gap which can be opened depending on degrees of force put on the product. This part can be repaired with direct inquiry to customers service, and it can also be repaired at your ease with a simple tightening gear, such as pliers, at your homes.
But please note that excessive pull or pressure may damage your product
Q. I have been wearing my birthday bracelet, but the color has changed.
A. The birthday bracelet is a product that has been treated with metal plating and has even finished with transparent coating to minimize degeneration. However, the finishing of the product can be oxidized depending on salinity/humidity, which can cause discoloration depending on the worn environment. Please note <caution> specified within the product packaging- to clean it with a soft material and seal it with the dehumidifier inside the box to help reduce the degree of discoloration.
Q. The cubic location of the birthday bracelet is strange.
A. All manufacturing process of each birthday bracelets are all hand-made, so the placings of cubics can be slightly different. However, you can exchange or return the cube if it is completely deviated or if the cube position is severely out of position.
- All other orders will be dispatched on the following day.
Additional shipping surcharges may apply for rural addresses.
- Shipment delays may occur due to internal warehouse issues.
- We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.
- For items with designated sales period, cancellation is available only during the said period.
Customs and Duties
- International shipments may be subject to customs duties and taxes, which are levied once
the shipment reaches the recipient’s country. Additional charges for customs clearance must be
fulfilled by the recipient.
- SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
Please contact your local customs office for more information.
Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
All charges that occur during the process are the customer’s responsibility.
[Note Before Exchange/Return]
・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.
- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.
- Please contact our CS center via firstname.lastname@example.org in order to request for cancellation.
・Exchanges and Returns
1. Change of Mind
We unfortunately do not accept exchanges and returns due to change of mind.
2. Wrong, Damaged, or Defective Items
If you received a wrong, damaged, or defective item, attach photo evidence (photos of the
whole item as well as damaged part) and submit a Private Inquiry or email us at
email@example.com 7 days of delivery.
[Items Eligible for Exchange/Return]
- Wrong, damaged, or defective item(s)
[Not Eligible for Exchange/Return]
- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- Made-to-order items, promotional items, and music albums for which a No Return/Exchange
policy is stated on the product page
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).
- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.
[How to Return Items]
If you wish to return/exchange your item, please submit a Private Inquiry or email us at
firstname.lastname@example.org first. You can refer to the return process below.
1. Within 7 days of delivery, attach photo evidence of your defective product
(containing both the whole item as well as damaged part) and include your order number,
product number of wrong/defective item, and reasons for return in your
Private Inquiry or email to email@example.com
2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
* Items returned without prior request and confirmation are not eligible for refund.
* Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
* Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at firstname.lastname@example.org)
This item is low in stock.