*판매 기간: 3/24(금) 15:00 ~ 4/9(일) 16:00 (KST) *본 상품은 판매기간 내에만 취소가 가능합니다. *iOS/Android 사용자는 APP내 리딤코드 등록 불가로 PC/Mobile Web 브라우저를 통해 리딤코드를 등록해 주시기 바랍니다. *본 상품은 Multi-View, VOD, Re-Streaming을 포함하지 않습니다.
* Sales Period: March 16 (Fri) at 3:00PM to April 9 (Sun) at 4:00PM (KST) * Cancellation requests for this product are only accepted within the sales period. * Redeem Codes cannot be registered via the APP. If you are an iOS or Android user, please register your Redeem Code on a PC or mobile web browser. * VOD downloads, Multi-View services, and Re-Streaming services are not available for this product.
Our time is restarting. We'll come to you,
into your world.
"EXO' CLOCK" - a time for EXO and EXO-L to spend together [2023 EXO FANMEETING "EXO' CLOCK"]
[Concert Details] - Concert Name: Beyond LIVE - 2023 EXO FANMEETING "EXO' CLOCK" - Date & Time: April 9, 2023 (Sunday) at 4:00PM (KST) - Live Stream Channel: Beyond LIVE ( https://beyondlive.com ) - Redeem Code Sales Period: March 24, 2023 (Friday) at 3:00PM (KST) to April 9, 2023 (Sunday) at 4:00PM (KST) - When to Confirm Your Redeem Code: Purchase your Live Streaming Redeem Code, then click the order number on “SMTOWN &STORE > My Page > Order History” to view your Redeem Code right away. - Live Streaming Redeem Code Price: ▶ $40 for Live Streaming Redeem Code ONLY (VAT included) ▶ $45 for Live Streaming Redeem Code + Re-Streaming (VAT included) * Re-Streaming services for < Live Streaming Redeem Code + Re-Streaming > products will be available according to the schedule below. ▶ May 13, 2023 (Saturday) at 8:00PM (KST) on Beyond LIVE (https://beyondlive.com) - English subtitles are provided for Re-Streaming services. - The Re-Streaming schedule is subject to change. Any changes will be announced on Notices.
[Cautions for Booking] 1) This concert is for ages 7 and up. More than one Live Streaming Redeem Code can be purchased per person. 2) Orders and cancellation requests for Live Streaming Redeem Codes are accepted until April 9, 2023 (Sunday) at 4:00PM (KST). 3) Redeem Codes for this concert can be purchased at SMTOWN STORE and Beyond LIVE; no other sales channels are available. Illegal transferring or scalping of Redeem Codes is prohibited. Disadvantages that occur from illegal obtainment are solely the buyer’s responsibility. 4) Once you receive your Redeem Code, do not share it online or on social media as this may lead to illegal piracy. 5) Purchase your Live Streaming Redeem Code, then click the order number on “SMTOWN &STORE > My Page > Order History” to view your Redeem Code right away. Once you confirm your Redeem Code, make sure to register it on Beyond LIVE (https://beyondlive.com) in order to gain access to the live stream. 6) Cancellation and refund requests are not accepted past the provided deadline or for Redeem Codes that are already registered.
[Cautions for Redeem Code Registration] 1) Live Streaming Redeem Codes sold on SMTOWN &STORE provide a Redeem Code that allows you to access the live stream of the concert. You must register the purchased Redeem Code on the product page of the Beyond LIVE website via “Verify Ticket Code” in order to access the live stream.
2) Purchase your Live Streaming Redeem Code, then click the order number on “SMTOWN &STORE > My Page > Order History” to view your Redeem Code right away. If the Redeem Code is not issued within 1 hour after purchase, please submit a private inquiry. A full screenshot of the error is required for requesting a refund due to a Redeem Code error. - You are required to register your issued Redeem Code on the product page of the Beyond LIVE website (web browser) as specified below via “Verify Ticket Code” at least 1 hour before Beyond LIVE - 2023 EXO FANMEETING "EXO' CLOCK" Live Stream in order to access the concert. Please make sure to register your code in advance. - Please register your Redeem Code on a PC or mobile web browser. (Registration is not possible on the APP.)
3) < How to Register Redeem Codes > Click the product banner on a PC or mobile web browser (https://beyondlive.com). > Click the “Verify Ticket Code” button. > Registration is complete when a message reading “Ticket Code Verification Complete” pops up. On the date of the concert, click the “Enter the Venue” button to access the live stream.
4) < Cautions > - Once the Redeem Code for Beyond LIVE Live Streaming is activated, cancellations, exchanges, and refunds are not accepted for change of mind, misplaced orders, or other promotions for the same item. - Please make sure the email address entered is accurate when you send the Redeem Code for Beyond LIVE Live Streaming to a friend; requests for resending, exchange, and cancellation due to an inaccurate address will be denied. - In relation to the Personal Information Protection Act, the following information of the purchaser and gift recipient will be provided to third parties to forward the Redeem Code for Beyond LIVE Live Streaming. - Personal information recipients: SM Brand Marketing Co., Ltd., SM Entertainment Co., Ltd., Beyond LIVE Co., Ltd. - Particulars of personal information to be provided: Name, email address, contact information - Period of retention and use of personal information: 90 days after product purchase - To register your Redeem Code for Beyond LIVE - 2023 EXO FANMEETING "EXO' CLOCK" Live Stream, please create a Beyond LIVE account in advance (https://beyondlive.com). - Only 1 Redeem Code can be registered per Beyond LIVE account. Live streaming is permitted on up to 2 devices per account. Please note that a different web browser is considered a new device when streaming on a PC. - When registering the Redeem Code on your account for the first time, you can sign in to the same account and access the live stream on a different device. - Redeem Codes are a combination of 8 uppercase letters or numbers. If you enter the code incorrectly 3 times, you will need to wait 1 hour to reenter your code. Please make sure that all letters are capitalized. - Redeem Codes can be copied and pasted. Please make sure there are no spaces when you paste your Redeem Code for registration. - If you close your Beyond LIVE account, registered Redeem Codes will not be reissued or refunded. Once registered, Redeem Codes cannot be transferred to another account, withdrawn, or deleted. Please note that we will not be able to offer assistance even if any of the actions mentioned above are done by mistake. - If you have any questions regarding Redeem Code registration, check out the FAQ page via the link below. https://beyondlive.com/faq - For inquiries related to purchasing Redeem Codes, contact SMTOWN &STORE at firstname.lastname@example.org or leave a private inquiry. A full screenshot of the error is required for requesting a refund due to a Redeem Code error.
Your interest and support for the upcoming Beyond LIVE - 2023 EXO FANMEETING "EXO' CLOCK" Live Stream on Sunday, April 9, 2023 at 4:00PM (KST) is much appreciated. We hope you enjoy the concert.
Shipping Method : Parcel Service
Shipping Area : A Region.
Shipping Cost : International Shipping Fee
Shipping Time : 3 - 7 days
- All other orders will be dispatched on the following day.
Additional shipping surcharges may apply for rural addresses.
- Shipment delays may occur due to internal warehouse issues.
- We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.
- For items with designated sales period, cancellation is available only during the said period.
Customs and Duties
- International shipments may be subject to customs duties and taxes, which are levied once
the shipment reaches the recipient’s country. Additional charges for customs clearance must be
fulfilled by the recipient.
- SMTOWN &STORE has no control over customs charges. Customs policies vary widely by country.
Please contact your local customs office for more information.
Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
All charges that occur during the process are the customer’s responsibility.
[Returns & Exchanges]
[How to Submit a Request for Exchange/Return]
- Send a picture of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to email@example.com within 7 days after receiving the item.
- If the size of your file is too large, submit a private inquiry via email at firstname.lastname@example.org.
1. Send a picture or video of the whole or part of the defective item with the order number, product barcode, and reason for return/exchange to email@example.com within 7 days after receiving the item.
2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
* Items returned without prior request and confirmation are not eligible for refund.
* Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
* Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a Private Inquiry or email us at firstname.lastname@example.org)
[Note Before Exchange/Return]
・The color of the actual product may vary from image depending on your monitor’s
resolution settings. The color and placement of the product label may also vary from image.
- To request an exchange or refund for missing or defective products, video evidence of the package unboxing showing all inclusion is required.
Exchange and refund requests may be denied without the video.
- The unboxing video shall show all sides of the box before opening and contain the entire opening process.
- If you request an exchange for items shipped at random, the replacement product will also be selected at random.
- Nicks under 5 mm and scratches/dents that may form during manufacture are not grounds for exchange or return. - For printed/paper/portrait merch, defects on the back or background (not on the face) and scratches, dents, or nicks that may form during manufacture are not grounds for exchange or return. - Only defects that are visible in the absence of light reflection are eligible for exchange/refund. - PVC material is sensitive to heat and humidity. Product may distort in shape or stick to other PVC materials. This is not grounds for exchange or return.
- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.
- Please contact our CS center via email@example.com in order to request for cancellation.
- Misdelivery, product defects: If the order is misdelivered or you have received a defective item, please submit a Private Inquiry to our Customer Service within 7 days from delivery for Exchange/Return requests.
[Items Eligible for Exchange/Return]
- Wrong, damaged, or defective item(s)
[Not Eligible for Exchange/Return]
- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- In the case of made-to-order products or albums with special offers/events for which it is informed on the detail page that exchange/refund is unavailable
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Items purchased online from SMTOWN &STORE may not be
exchanged or returned at our offline stores.
- Items purchased from our offline stores may not be exchanged
or returned at SMTOWN &STORE (online).
- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item. Please refer to the product pages for details.
Compensation for defective products is provided according to Fair Trade Commission standards.
SM BRAND MARKETING Co., Ltd.
KYUNGJIN HAN, HYUNJU JIN
06097 3rd to 4th floors (Samsung-dong) 413, Bongeunsa-ro, Gangnam-gu, Seoul
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Personal Information Manager
CHUNG SUNGAH / firstname.lastname@example.org
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